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dave.e

ANGRY CUSTOMERS
« on: February 23, 2009, 08:12:35 pm »
went to my first house today at 920 am knocked on the door the woman opened it and said your early and we are in the middle breakfast so i suppose you better carry on and slammed the door in my face i was stood about 2 foot away all that for £8 so me and the lad jumped back in the van and drove off. felt like wiping dog shxx on here door handle. just go,s to show people think we are scum of the earth are well me and the lad had a right old laugh about it. dave

Dean Taberner

  • Posts: 4164
Re: ANGRY CUSTOMERS
« Reply #1 on: February 23, 2009, 08:16:26 pm »
1st house at 9.20?

What time do you work till Dave?

Dean
Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

dave.e

Re: ANGRY CUSTOMERS
« Reply #2 on: February 23, 2009, 08:19:59 pm »
most of the time i start at 830 ish but i know from the other months i went there she was going on about the time then so thought i would have the bag on here but did not work.

newclean

  • Posts: 98
Re: ANGRY CUSTOMERS
« Reply #3 on: February 23, 2009, 08:22:46 pm »
i have had the same in the past, people do think we are scum, why they think like that i don't know.
good on you dave for driving away.

peter holley

Re: ANGRY CUSTOMERS
« Reply #4 on: February 23, 2009, 08:32:10 pm »
had one custie hiding behind a corner watching my lad work... then he starts moaning at my lad that it rained after the last clean ... he then comes moaning the same to me and says he wants every other month, as they just get dirty in the winter months... ( all said in a condasending angry tone.)

i asked him to please inspect these windows here ....pointing to 2 windows at the front of his house...are these clean to your standards? i asked him!   ... yes these are clean he replies ...

ahhh good i replied ... i havnt cleaned them yet.... so your theory about the bad weather, and no point in cleaning is a bit silly isnt it? i asked ...

he went bright red and was alittle lost for words...

it wasnt his opinion that annoyed me , but the way he rudely spoke to my staff and myself , and it wasnt the first time he has been like this, so im glad hes gone ...

i'v gained another 18 customers to replace him. ;D

Re: ANGRY CUSTOMERS
« Reply #5 on: February 23, 2009, 08:38:28 pm »
When people are rude I always put up the price. They get the hint usually
I think some asssume you clean windows cos you can't do anything else as opposed to it being a perfectly sensible way to make a living.

I once offered to move my gear so a guy could get his car out with the words:-
"I'll just move this paraphenalia"
"That's a big word for a window cleaner" he said.
"Well window cleaning and intelligence aren't mutually exclusive" I said.
"Er no" he said sheepishly, so I tutted and carried on working. ;D

dave.e

Re: ANGRY CUSTOMERS
« Reply #6 on: February 23, 2009, 08:39:20 pm »
had one custie hiding behind a corner watching my lad work... then he starts moaning at my lad that it rained after the last clean ... he then comes moaning the same to me and says he wants every other month, as they just get dirty in the winter months... ( all said in a condasending angry tone.)

i asked him to please inspect these windows here ....pointing to 2 windows at the front of his house...are these clean to your standards? i asked him!   ... yes these are clean he replies ...

ahhh good i replied ... i havnt cleaned them yet.... so your theory about the bad weather, and no point in cleaning is a bit silly isnt it? i asked ...

he went bright red and was alittle lost for words...






wish i had been there to see the look on his face lol
it wasnt his opinion that annoyed me , but the way he rudely spoke to my staff and myself , and it wasnt the first time he has been like this, so im glad hes gone ...

i'v gained another 18 customers to replace him. ;D

Chameleon

Re: ANGRY CUSTOMERS
« Reply #7 on: February 23, 2009, 08:40:18 pm »
Of course people think were scum, I mean come on, we are just cleaners...
Not even good one's! ::)
At least general cleaners clean all sorts of things! ;D
We only clean one thing glass! :D

I mean Wow! ;D ;D ;D


tonyoliver

  • Posts: 624
Re: ANGRY CUSTOMERS
« Reply #8 on: February 23, 2009, 08:40:35 pm »
why do some  custies look at you as if you have just murdered thir mothers? esp when it comes to payment time?
DO THE REALLY RESENT US THAT MUCH

Chameleon

Re: ANGRY CUSTOMERS
« Reply #9 on: February 23, 2009, 08:55:01 pm »
 ;D YES  ;D

Re: ANGRY CUSTOMERS
« Reply #10 on: February 23, 2009, 08:57:09 pm »
people resent window cleaners because there is very little reason why most people can not clean their own windows, and so you point this out everytime they see you. there is no real point in reacting to nasty people, you will find they are nasty to everyone and not just us. you get over this by thinking on how much higher your deadend job pays per hour than most of theirs.
at least I always smile as i drive away with a wad of their cash in my pocket ;D ;D ;D

cozy

Re: ANGRY CUSTOMERS
« Reply #11 on: February 23, 2009, 09:02:01 pm »
Don't want to bore anyone so I'll make this as short as poss.
Before I started WC I was in the army. Not a major or RSM but had a bit to say, blokes working under my orders, nice feeling. Finished that and started international truck driving, North Africa and back, great money, prestige job in truck drivers terms. Great feeling. Then decided to start my own biz, WC.
When I started that, I had a major problem with the image, went about with a real piece of 4x2 on my shoulder. Took every coment personally. Dropped custies for looking at me in a funny way or stepping on the cracks in the pavement etc etc.
A few years down the road and I look at it this way; I'm my own boss, I earn very well compared to some of my custies, and if I get remarks from them or anyone, I feel terrible and want to bite back sometimes, but I did get a right rollicking once and she (custy) was a real nasty piece of work on that day, so I gave her a gobfull back and it felt good. Found out off another custy that she had lost her hubby 5 weeks before, so I suppose that was the reason she was feeling nasty. Who knows? Some people may think we are scum, maybe they think truck drivers are scum or bankers are scum. Some people are like that but I wouldn't say generaly that people think we are all scum.
Just my point of view for what it's worth. ::)

cozy

Re: ANGRY CUSTOMERS
« Reply #12 on: February 23, 2009, 09:18:48 pm »
Why is nobody answering????? Do you all think I'm scum???   :'( :'(

kenaltobelli

Re: ANGRY CUSTOMERS
« Reply #13 on: February 23, 2009, 09:25:00 pm »
i used to get the your scum look in the milk
and they were doing me a faver employing me thats why its great to just leave
and not go back when they dont treat you with respect

SherwoodCleaningSe

  • Posts: 2368
Re: ANGRY CUSTOMERS
« Reply #14 on: February 23, 2009, 09:26:38 pm »

i'v gained another 18 customers to replace him. ;D

Must have been a big place.

If some ones rude once I'll let it go, had a few apologies in my time a month after.  If they are repeatedly rude then I don't keep them.  It's nice to go out and work knowing that people are pleased to see you.

Simon.

dave.e

Re: ANGRY CUSTOMERS
« Reply #15 on: February 23, 2009, 09:37:29 pm »
hi SherwoodCleaningSe i do agree with you because after that one went round the corner to another house and told that woman what had gone on and she asked me to take here there because that was below the belt and she would sort it out so i told here it did not matter so she put here arm round me gave me a kiss and made me a cupa. god i love this job.

windowswashed

  • Posts: 2642
Re: ANGRY CUSTOMERS
« Reply #16 on: February 23, 2009, 10:01:32 pm »
I just let dull remarks go in one ear and out the other. Why bite, put your teeth back in and ignore the stupid, meaningless remarks, I do.

alanwilson

  • Posts: 1885
Re: ANGRY CUSTOMERS
« Reply #17 on: February 23, 2009, 10:28:28 pm »
just let it wash over you

I had a customer 2 or 3 years back telling me about how prestigious his job was, how he was an Engineer for such and such.  I mentioned that I used to work as an Aeronautical Engineer and he nearly fainted - just goes to show.
I've never been to bed with an ugly bird but I've woken up with loads!

NWH

  • Posts: 16952
Re: ANGRY CUSTOMERS
« Reply #18 on: February 23, 2009, 10:34:04 pm »
9.20 i`ve done half a morning by then,i hate starting at that sort of time.

Chameleon

Re: ANGRY CUSTOMERS
« Reply #19 on: February 23, 2009, 11:12:07 pm »
9.20 i`ve done half a morning by then,i hate starting at that sort of time.

I was only joking about thinking people thought we were scum, only a few would think this way, really!
We offer a good service!

As for the 9.20 start, you are joking... far too early!
I like to get out just before 12, around 11:55!

I like the world to be "Warmed Up" for me! ;D ;D ;D