[Shaun_Ashmore]

Now I'm just bringing myself to doing an inhome audit, after years of phone quoting I'm wanting to change my ways and this also means changing the way I sell, anyone want to take me out on a few quotes so I can pick up some much needed tips?

Shaun

[Bob Robertson]

No problem Shaun,anytime your near Glasgow give me a shout!

[Shaun_Ashmore]

nay bother!!!

I don't mind travelling and Scotland is a lovely place but perhaps a bit too far for me.

Shaun

[robert meldrum]

Shaun
If it ain't broke !!!!!!!!!!!!!!!!!!!!!!!!!!

[clinton]

Bob

I saw you on the tv before

You were in the rangers crowd in manchester

[derek west]

my car aint broke, but a nice set of alloys wouldn't go a miss!.
you go shaun

[Shaun_Ashmore]

I thought anything that wasn't bolted down in the Manchester area 'would go a miss!'

are you threatening to take me out Derek? onsite quoting I mean!

Shaun

[clinton]

Shaun

Think your right there

my dad comes over from doncaster and always laughs at all the security we have over here

[Shaun_Ashmore]

We call Donny people 'dunnies' 

Shaun

[clinton]

We used to call it the grave yard of the north

We moved from there a along time ago

Still like going back in time

[Shaun_Ashmore]

Unfortunately it is bad there I don't do much work there at all, people who do book my services very often cancel with a day to go, last week I had a decent job there are she cancelled at 4pm the day before but you half expect it.

Shaun

Go out to Rossington and Cantley heading towards Bawtry and you could be down south a different world.

[clinton]

My dad lives in burghwallis

Thats a name i have not heard in ages bawtry.

Still go over to donny to see my dad and to cusworths bike shop.

[Jim_77]

If you ever venture south mate... probably about a 2 hour drive from you but you'd be welcome

[clinton]

Am also going to go and do some on site quotes

Just guess i get lazy and with the slowdown good new clients are welcome

[JandS]

For 1/2 room jobs and 3 piece why bother losing an hour of your time, fuel and wear and tear on your car.
Most people on here stated that they had a set price for 3 piece suites anyway.
Sweet talk them into more work on the phone or when you get there.

John

[robert meldrum]

A set price for upholstery would be bonkers, in the early days I got caught out a few times with the huge difference in suites.

Anyway...............if you go out to look at a job and impress the prospect, it's highly probable there will be at least one carpet needing attention.

The thing is, you must impress them...................NOT by overselling, or overstating the obvious, but by being the kind of person they will be happy to deal with.

Some just can't do this and would be better getting another to do it for them, or stick to telephone quotes. Some people are useless at presentation, but brilliant at the hands on. They will gain long term clients and get referrals, but...................they need to ask for them.

A way of doing this, is a follow up questionaire.............just a few simple questions

did our representative arive at the tme arranged
were they clean and tidy
were they careful and considerate
did the work meet or exceed your expectations
would you be happy to recommend our company

This is how many businesses build a list of testimonials

[derek west]

you feeling ok robert, thats 2 very good posts in the same day, i'm seeing a new side to you.
very impressed.

will it last?

[robert meldrum]

Always been there Derek, just have to defend the lesser mortals occassionally and that sometimes gets misinterpreted, or misunderstood.

But, hey, ho,  cest la vie!

[Ken Wainwright]

Shaun

For my business, there's no set rule for whether or not I do an in-home audit prior to the clean.

My rules of thumb are, if it's a repeat, then there's probably no need, you'll have enough info on your database.  If it's a personal recommend and just a small room, you can estimate over the phone and if that is in the ballpark for the customer confirm as a no obligation quotation when you arrive to do the work. Theoretically you may be turned away, but it's never happened to me yet.

Try and schedule the quote/audit when you're working the area, saves time and expense.

If you are working and quoting, you may wish to consider your presentation. Your avatar Shaun, is acceptable for working and quoting, but some techs will work in jeans or coveralls, so will need to think about this aspect.

I will wear indoor shoes for working, but overshoes for quoting (more visible/obvious if the decision maker is not the one to greet you at the door).

I quote all significant sized domestics and all commercials.

I include a 5% premium for carpet quotations, upholstery as required.

Safe and happy quoting
Ken

[Shaun_Ashmore]

Thanks everyone

as always Ken you have great wisdom does that come with age?

Jim Neal I would like to take you up on your offer as I like the way you 'play' with price shoppers and I think that would put me where I want to start.

Perhaps you will drop me an email shaun_ashmore@lineone.net and we could arrange a time, bit busy tough next week as I'm a bit full with work but the week after would be brill.

Shaun