[tonyoliver]

SOME of my custies have an abusive relationship with us and i have decided after years of being messed around p off and cheated by  rude idiotic and downright ignorent custies to develop an anti doormat policy with effect from now!!!!!!!!

i will have in the van a letter ;to be used when you have allowed them their third strike or sooner for an instant dismisal warrents it

it will go something like this with check boxes you can tick off
no particular order

i regret to inform you that our proffesional relationship has broken down because of the following reasons....

you  have lost trust in our standard of work manship.

you have failed to settle our invoices.

you have abused a member of staff.

made inapropiate  racist/homophobic /sexist comments.

 access /parking difficulties/

i belive there is an issue with unsafe working conditions.

we have made visits only to be asked to return later or to come back in x months time

abuse/ verbal physical.

your job does not fit our coustomer profile

or i just dont like you

price too low / refused reasonable increase/no increase
for x years

 can all the fam suggest any more ideas.
  what do ya all think ?  come on all of you wished instead of telling the to f off you had a letter to give em like the above that would be both  proffesional  and satifiying at the same time.

[paulscotney]

I am not trying to be clever. It does looks good,  but you spelt professional wrong

[tonyoliver]

thanks  its just a proforma i wil get professional right on the finished letter

[Nathanael Jones]

That letter would make me smile Soooooo much every time I used it!! Well done!

[DaveG]

Brilliant but  could you change the "i dont like you " one to "because you are a total numpty!?

[ftp]

I refuse to wade through piles of dog crap anymore?

[Tosh]

made inapropiate  homophobic /sexist comments.

Does this happen to you often?  I can't think of this happening to me once!

[Slash]

SOME of my custies have an abusive relationship with us and i have decided after years of being messed around p off and cheated by  rude idiotic and downright ignorent custies to develop an anti doormat policy with effect from now!!!!!!!!

i will have in the van a letter ;to be used when you have allowed them their third strike or sooner for an instant dismisal warrents it

it will go something like this with check boxes you can tick off
no particular order

i regret to inform you that our proffesional relationship has broken down because of the following reasons....

you  have lost trust in our standard of work manship.

you have failed to settle our invoices.

you have abused a member of staff.

made inapropiate  racist/homophobic /sexist comments.

 access /parking difficulties/

i belive there is an issue with unsafe working conditions.

we have made visits only to be asked to return later or to come back in x months time

abuse/ verbal physical.

your job does not fit our coustomer profile

or i just dont like you

price too low / refused reasonable increase/no increase
for x years

 can all the fam suggest any more ideas.
  what do ya all think ?  come on all of you wished instead of telling the to f off you had a letter to give em like the above that would be both  proffesional  and satifiying at the same time.

Why bother,just don't go back......................simple.

[windowswashed]

Give yourself a bad reputation for dumping customers and news travels fast. Better to be diplomatic and drop bad customers politely.

[Slash]

I've had customers that were really rude for no reason,just nasty people,I also do their neighbours and let their neighbours know what they are like and why I don't do them anymore and now their windows are filthy and they can't get a WC,.........ah well......too bad!

[tonyoliver]

anti doormat policy working well gave two the push last week after months of low level snide abuse  and one made an outragous comment about us all being part time burglars good riddence

[Matthew JN]

Why bother mate - if a customer pes me off that much i just tell them to their face but without being too rude. If they care they usually apologise - they don't you just ell them where to go.

[tonyoliver]

i do bother i personaly get mad as hell if i am insulted for nothing  little fella syndrome and find my self getting red mist and end up saying things that arnt good letter works for me

[AuRavelling79]

anti doormat policy working well gave two the push last week after months of low level snide abuse  and one made an outragous comment about us all being part time burglars good riddence

That would make me so angry - "part-time" indeed! 

[LWC]

Just dont go back, what do you think theyll do with a letter? Rip it up and put it in bin, or probably embarrass you and show neighbours and friends.

Even id find that funny if a friend showed me what the window cleaner had left.

Seriously, just move on. Dont go back.

[Frankybadboy]

look at the date of 1st post

[LWC]

look at the date of 1st post

I still mean what i said 

[woody1]

i had a custy the other month i was cleaning away, and one of his mate turned up in this honda nsx withe ferrari stickers on it ( total numpty) when he went to the custy he was invited in he turned round and said hold on i will lock the car as i dont want the window cleaner nicking my car, that mad me spit i turned round and said dont worry bout me i dont drive crap cars, the custy got ped with me so i told them both to f*** each other and told him to clean them his self, low and behold he came groveling last week i took him back 3 quid more now 

[elite mike]

i had a custy the other month i was cleaning away, and one of his mate turned up in this honda nsx withe ferrari stickers on it ( total numpty) when he went to the custy he was invited in he turned round and said hold on i will lock the car as i dont want the window cleaner nicking my car, that mad me spit i turned round and said dont worry bout me i dont drive crap cars, the custy got ped with me so i told them both to f*** each other and told him to clean them his self, low and behold he came groveling last week i took him back 3 quid more now 

excellent love it 

[lee_dewing]

Hi Tony.

I have to agree with slash and colt. (don't go back)

I use to think about writing letters and have left notes to people.

It only makes a bad situation worse.

Just walk away.

Done this to a couple of messers, 1 dumped a year ago another 3 months ago.

both custy's back on board, just explained the problem to them one couldn't post a cheque; even though she lived 50 yards from a post box : (now she is internet transfer).

Other one gave me a couple of not today's (so told her politely, i can't have that)

So walk away; once they've been missed out they usually have to know why and tell them as politely as possible.

some will go off in a huff and slam their doors; a few will realise the error of their ways.

As someone said on here always leave the door open; it's upto the cust to slam it shut.

But take comfort in the fact that they will need their windows cleaned before you need their money