Hi Hants Windows,
Firstly I really do believe that "Bumper" is a wind-up merchant and I like him for it (and if he really does look like the picture he's posted...well then I like him all the more!)
But let's assume that his postings are how he genuinely works and what he genuinely believes:
You Hants, me 'ol buddy, me 'ol best pal should be delighted as he makes you look soooo good in comparison that you'll have zero difficulty in taking his customers.
A thing I've never understood: Why are some window cleaners so desparate to give the industry a "good name" that they'll willingly pay £100s in annual licence fees to try to achieve this?
If people ask what I do for a living I tell them I'm a window cleaner and if that makes me scummy in their eyes so be it. I'll not be less scummy when asked what I do for a living and I replied "I'm a licenced window cleaner".
Licences will not send the cowboys packing, after all it hasn't in the cab trade, plumbing trade, sparks trade. building trade (the list is endless) so why should it impact the Bumpers of this world in the window cleaning trade?
The people who advocate licencing are simply and perversely wishing yet another tax on themselves...they'll pay an additional few hundred £ a year into local council coffers...and Bumper won't! Means that Bumper can keep his "cowboy" prices the same whereas you have to up yours a bit to pay for your prestigious licence...like Mrs Smith gives a stuff whether you're licenced or not :
Excellent reply as usual from you Simon, and Bumper tells it how it is in his area. Matt is objective, Ian Giles, Tosh and Dave St Ives tell the truth.
These guys are happy with who they are, what they do for a living is irrelevant. Because they are all emotionally intelligent people, they have good communication skills, really in tune with how the majority think, these skills are more important than any other in any business, not least ours, if you can endear yourself to your customers you will succeed.
You can have the best equipment, van, uniform etc, but if your not a nice person most of your customers will see right through you, A nice guy that does a good job will win every time in the long run, even if he runs a battered old Mondeo. When I say nice guy I don't mean some softy that allows himself to be walked on, I mean a guy with the perception to pitch the ball just where the client wants it.
Actually being able to clean a window is way down the list of skills required to be a successful window cleaner.