[Chris Galloway]

Got a complaint by a customer and this guy is a complete t t.

his neighbour said he was like this.. he was supposed to tell them i was coming so i could use there land to work from doing some of it. They were in, and he didn't tell them - they didn;t answer the door so i just went on and did it - they saw me and was like wtf are you doing??? 

Managed to sweet talk them around, and they said he is a complete idiot.

He lied to my missues who took the call today! and its been over 48 hours since i did them by saying he wasn;t there when i cleaned them, in order to inspect them. Funny, he was in his kitchen and gave me a cheque when i finished 

Moaned about them not being done properly, and was very rude about it. Now i took over an hour (he said i was only there for 25 mins).

Went round to see him and the windows an hour after he called, for no one to be in, apart from his dog, so i made the dog bark for 5 mins to ensure he knew someone was at the door - and his neighbour the other side came to check what was up.. and left a note saying the time/date/day and a short message saying i will call back tues morn. (Im very willing to assist on any complaints!)

Alsoim very willing to just drop him and refund rather than pee about with this guy. I wasn't planning on going back very soon anyway.

Now ive already put his cheque to the bank, so apart from him cancelling the cheque, how long legally do i stand before i have to pay his money back to him.

I dont want to pay him back in cash for him to cancel the cheque, and them im a further £££ out of pocket.

I was gonna give it 28 working days before i refund his money if he is not willing to stop the cheque. Can i legally do this? what is the best way to do this?

Suppose i could phone the FWC on Monday to find out.. make some use of them.

what do or would you do?

[simon knight]

Firstly see if the cheque hasn't been stopped and it clears.

If it does clear then leave as is...never fear he'll soon be onto you if he wants a refund.

As for the legalities of it I don't know the law but logically he paid you on the day therefore it seems he was happy with the work done (presumably he wouldn't have paid you if he was dissatisfied).

Also refunding him is a bit of an admission that you screwed-up...and I'm sure you didn't!

[Niall McAllister]

hi there,
 had a look at you website, your t&c quite clearly say complaint must be made within 24hr.

i would wait till the cheque clears before you refund it and only then if he asks for it.
if it is canceled send him a bill for any canellation fee.
niall

[dmlservices]

i would not refund money , you did the job , he paid end of.

did he know you were calling to rectify any probs.? if so and he was out that is his problem.

sounds like he is trying it on to me

daz

[simon knight]

Chris I've not looked at your T&Cs but I would amend the clause that states:

Complaints to be made within 24hrs...to Complaints to be made as soon as possible.

Reason being if somebody is away from home for a few days or perhaps a week they would be unable to fulfill the 24hr deadline.

Although personnally I wouldn't have a complaints clause at all as it's almost like saying: We get them and have a format to deal with them. As if you get them all the time...!

[dmlservices]

i would not accept compalints after 1 wk , nor i suspect would the majority on here


daz

[simon knight]

i would not accept compalints after 1 wk , nor i suspect would the majority on here


daz

Nor do I. Work done...cough up! Unhappy with work done? OK pay me something reasonable for my efforts and we part friends and you find somebody else!

I don't have T&Cs as I think they just complicate what is a very basic and easy job...also despite what some would say they are not really enforceable in law.

[dmlservices]

i agree 

daz

[AuRavelling79]

Has he actually asked for his money back? If not why even think about paying him?

When you went back and he wasn't in and you checked his windows you could find nothing wrong could you?

So the ball is in his court - wait for him to contact you....

How much we talking?

[alanwilson]

unless I'm reading this wrong you said he was in the kitchen and paid you by cheque but then you also say you called round about an hour later and he wasn't in.

am I not reading this right?  sorry I got very little sleep last night

[Scrimble]

i wouldnt refund him, just drop him too much hassle

[Chris Galloway]

To put it right, when i did them he was in, sitting at the kitchen table. He then paid me via a cheque after i did them.

When he complained today, my missus took the phone call as i was out.. i went round within an hour of the call to "inspect" and he wasn't in! (or didn;t answer the door).

Basically why pay, if you are not happy with the job!? He basically lied to my missus, which i dont find very respectful!

He has a problem with his seals (the black type that are degrading and the oil is seeping from them - can tell by getting black marks on scrim - I even advise him of this and that his windows wer stained from it).

However he hasn't asked for the money back "yet". Im yet to see him as he wasn't in when i popped round, but as ive already banked the cheque how long should i wait before giving a refund if it came to it?

The windows look fine to me, but we all know you can see them in a better light from the insides, so i entertain any complaint to resolve it.

If he his asking for a refund should i say, you will need to contact your bank to cancel the cheque or wait 28 working days for me to issue a cash refund as i need to wait to ensure the cheque has cashed fully, this is the bit i really need to know!

Its £15 btw.

Yes he will be dropped instantly, as i didn't appreciate his tone on the phone, the lies he told my missus and he lied to me about telling his neighbours i was coming.

[peter holley]

youv been back !! he wasnt in !! if the windows were clean then thats that!! you spent an hour for£15  ... if anything he ows you !! what a clown ... just move on and drop him

[Niall McAllister]

you've done the work, if he doesn't show you what he isn't happy with or give you the oppertunity to fix the problem with in a reasonable time period, then you keep the money and you tell him you won't be bothering him anymore.

niall

[wightsurf]

just leave it till he contacts you,which i doubt he will again. If he does then ask him  what he wants done. Wait until the check clears before any refund.For him to cancel the check i think it cost him.

[Chris Galloway]

Wait until the check clears before any refund.For him to cancel the check i think it cost him.

this is the thing, i believe it can take like 20+ days for it to fully clear into your account. Ive heard of cheques being stopped AND funds taken back from your account. This is why i want clarification on a legal point on this..

I'll contact the FWC and use my membership for something.

[peter holley]

its   only 15 quid ..chill out have a beer... it wont come to that youv been paid!! for the work you did!!! move on :

[Chris Galloway]

its   only 15 quid ..chill out have a beer... it wont come to that youv been paid!! for the work you did!!! move on :

technically ive been paid, BUT he could simply stop the cheque, to be honest its not about money. Id gladly throw the money back at him if he wants to be like that. But im not giving back the money if he then stops the cheque AND gets the £15 i throw at him - i then lose £15..