I know I shouldn't have, but I left a custy with my Turbo Dryer yesterday as she was moaning that it was going to take far to long for her carpets to dry. I picked it up 3 hours later, in the evening and everything was good. (I am always reluctant to leave equipment for obvious reasons, so I'm aware this practice should be avoided)
This evening I get the call that there is oil on the carpet and can I take a look, on close inspection it was ovious it was rubbed in soot and it was in about 4 places. When the custy had found a suspicious deposit, she picked it up and it disintergrated into the carpet and she tried rubbing it ... Then she has rushed to the "Fairy" washing up liquid and attempted to clean it using that, and continued this on several more specks of soot. Why she didn't immediately ring me I don't know.
I asked her if she had pointed the blower towards the fire at any time and she admitted so. I am happy to rectify the problem... but what's the best way....? The carpet is 80/20...
I have told her to put talc on any subsequent spots, leave for 5-10 mins and vacuum without touching or rubbing the area...