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YWCS

  • Posts: 232
. New
« on: December 10, 2008, 04:42:52 pm »
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Dave Turley

  • Posts: 896
Re: Lost it with a customer today!!!
« Reply #1 on: December 10, 2008, 04:50:30 pm »
so what was she bumping her gums about?

simon knight

Re: Lost it with a customer today!!!
« Reply #2 on: December 10, 2008, 04:55:57 pm »
I have an infection in my wisdom tooth  :'( , so I was a bit grumpy!


Quote

OUCH... ;D

DaveG

  • Posts: 6348
Re: Lost it with a customer today!!!
« Reply #3 on: December 10, 2008, 05:00:12 pm »
I had a new customer the other day that was wiping the windows with a rag after i had wfp'd them! And she said she didnt like the sills left wet! I kept my cool and just said ok shall i leave it in the future??

But what i really wanted to say was ......."WHAT DO YOU DO WHEN IT RAINS??????????"
You can't polish a turd

AuRavelling79

  • Posts: 26588
Re: Lost it with a customer today!!!
« Reply #4 on: December 10, 2008, 05:04:52 pm »
It's funny really isn't it - I fully sympathise - I do a sheltered accommodation complex for a dozen or so oldies and they can be sweetness and light or really irritating!

Another "oldie" I do is Mr. F________ (No, really! ;D) in a close of six houses where I do four of them and I was recommended to him by another neighbour. Anyhoo it turns out he knew my father when they were kids before WW2 so a nice connection I thought.

Trouble is he's been getting grumpier and grumpier over the last year or so... first it's the wfp/trad switch over (oxidised 1980's single glazed ali windows) which now come up well. Then he wipes around the upvc of his new front door while I do the windows to the side; then I get told his (manky, cruddy, minging ali) patio doors leak so could I be careful.

Then "hang on while I move the plant pots" (I offer to move them but no he can do it - like a snail); then mind your hose doesn't pull another stone out of the patio wall like it did last summer; then mind the hole in the front window (where some chav shot thru' with an airgun five years ago) ..... and can you put the doormat back when you've finished (I always do)

Now he's becoming rude - I always knock and start cleaning and last time it was "Oh, it's you!" accompanied by rolling eyes; to which I reply through gritted teeth "You don't sound as if you appreciate me coming Mr. F_____________" "No, no I'll open the gate (at snails pace)"

Finally I knock for payment..."I s'pose you want payin' now!"

"Yes please that would be nice!" I respond cheerily.

I'm on the point of ditching the old goat! If it wasn't for the recommend and the history with my dad and the fact that when I'm feeling less sensitive I reflect that if I was 80+ with a crippled wife then I'd prolly be a bit grumpy too!

I think in the new year I'll come out with "This arrangement isn't really working is it Mr.F?"
It's a game of three halves!

Re: Lost it with a customer today!!!
« Reply #5 on: December 10, 2008, 05:08:55 pm »
My response to doo-lally custys like her is cuss and respond loudly enough for them to hear 'Cuh, and they reckon its the youth of today!!'

Sir Squeaky

  • Posts: 8341
Re: Lost it with a customer today!!!
« Reply #6 on: December 10, 2008, 05:15:08 pm »
It's funny really isn't it - I fully sympathise - I do a sheltered accommodation complex for a dozen or so oldies and they can be sweetness and light or really irritating!

Another "oldie" I do is Mr. F________ (No, really! ;D) in a close of six houses where I do four of them and I was recommended to him by another neighbour. Anyhoo it turns out he knew my father when they were kids before WW2 so a nice connection I thought.

Trouble is he's been getting grumpier and grumpier over the last year or so... first it's the wfp/trad switch over (oxidised 1980's single glazed ali windows) which now come up well. Then he wipes around the upvc of his new front door while I do the windows to the side; then I get told his (manky, cruddy, minging ali) patio doors leak so could I be careful.

Then "hang on while I move the plant pots" (I offer to move them but no he can do it - like a snail); then mind your hose doesn't pull another stone out of the patio wall like it did last summer; then mind the hole in the front window (where some chav shot thru' with an airgun five years ago) ..... and can you put the doormat back when you've finished (I always do)

Now he's becoming rude - I always knock and start cleaning and last time it was "Oh, it's you!" accompanied by rolling eyes; to which I reply through gritted teeth "You don't sound as if you appreciate me coming Mr. F_____________" "No, no I'll open the gate (at snails pace)"

Finally I knock for payment..."I s'pose you want payin' now!"

"Yes please that would be nice!" I respond cheerily.

I'm on the point of ditching the old goat! If it wasn't for the recommend and the history with my dad and the fact that when I'm feeling less sensitive I reflect that if I was 80+ with a crippled wife then I'd prolly be a bit grumpy too!

I think in the new year I'll come out with "This arrangement isn't really working is it Mr.F?"
Mr. _uckwit. ;D

scoot

  • Posts: 1
Re: Lost it with a customer today!!!
« Reply #7 on: December 10, 2008, 05:19:13 pm »
y do stupid customers come out wipeing up water from wfp,s it does my head in.i had a customer cancel this week because of water on the floor,she says it makes a mess but at the endf of the day the water will have gone and she,s got gleaming clean windows.

simon knight

Re: Lost it with a customer today!!!
« Reply #8 on: December 10, 2008, 05:24:08 pm »

I'm on the point of ditching the old goat! If it wasn't for the recommend and the history with my dad and the fact that when I'm feeling less sensitive I reflect that if I was 80+ with a crippled wife then I'd prolly be a bit grumpy too!


Quote

Malc, you're probably an safety valve for the old bugger...somebody to take out life's frustrations on.  ::)  I had one of my old wrinklies the other day:

(With an accusing, hurt and hard done by look) "You said you'd be here at 9"   It was 9.15...which is on time in my book! I just said sorry I'm late, did her windows, drank the cup of tea she insists on making me over a chat in the kitchen, caught her cold, took her tenner/Xmas card and left wondering  "Why do I do these silly under-priced jobs"?...Opened the card and there's a crispy fiver...and I thought to myself: "That's why".

peter holley

Re: Lost it with a customer today!!!
« Reply #9 on: December 10, 2008, 05:26:24 pm »
i had one custie actually mop the path up ;D i asked her if she does that everytime it rains? she looked a bit embarrased :D

PaulTh

  • Posts: 71
Re: Lost it with a customer today!!!
« Reply #10 on: December 10, 2008, 05:35:50 pm »
I had one where they had the wood effect upvc and said to me to wipe the sills as it rots the woodi just said no problem and wondered to myself how someone so stupid could manage to buy a quarter mill house.  ???

East coast window cleaning Services

  • Posts: 1458
Re: Lost it with a customer today!!!
« Reply #11 on: December 10, 2008, 05:47:44 pm »
A 1/4 of my work is sheltered housing which are run by charitys so residents live there for nothing and pay nothing towards the up keep of the biuldings. When doing these i find this is where you get the most complaints moaning, whinging etc, I Have a few where we just miss them out fall stop. I think it must be a old school thing were the oldies are used of a ladder & bucket window cleaner.
P&R Window Cleaning

DaveG

  • Posts: 6348
Re: Lost it with a customer today!!!
« Reply #12 on: December 10, 2008, 06:00:36 pm »
I had one where they had the wood effect upvc and said to me to wipe the sills as it rots the woodi just said no problem and wondered to myself how someone so stupid could manage to buy a quarter mill house.  ???


What a dummy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thats so funny!
You can't polish a turd

chris@c.m.s

  • Posts: 1556
Re: Lost it with a customer today!!!
« Reply #13 on: December 10, 2008, 06:17:46 pm »
Am I the only one who wipes the sills then  ??? Obviously not the tops but I always wipe the bottom sills. I find it gives you a last chance of checking the windows after polling them. 
Sussex by the sea

Re: Lost it with a customer today!!!
« Reply #14 on: December 10, 2008, 06:18:47 pm »
My response to doo-lally custys like her is cuss and respond loudly enough for them to hear 'Cuh, and they reckon its the youth of today!!'

Good one. I'm going to remember that!!!!

simon knight

Re: Lost it with a customer today!!!
« Reply #15 on: December 10, 2008, 06:22:06 pm »
Am I the only one who wipes the sills then  ??? Obviously not the tops but I always wipe the bottom sills. I find it gives you a last chance of checking the windows after polling them. 

I don't wipe the sills as I don't make 'em wet in the first place...Trad and proud ;D

But if I were wfp I'd feel obliged to wipe the sills...which of course would mean getting up ladders which sort of negates the safety aspect of wfp...it's a real conundrum ::)

NWH

  • Posts: 16952
Re: Lost it with a customer today!!!
« Reply #16 on: December 10, 2008, 06:25:41 pm »
They might be wet but there clean,and by clean i mean right underneath the sill in the little groove that you trad boys miss everytime when i pick up your work. ;D

chris@c.m.s

  • Posts: 1556
Re: Lost it with a customer today!!!
« Reply #17 on: December 10, 2008, 06:26:21 pm »
Simon a lot of trad window cleaners wipe the sills as well in fact most do and I have heard complaints about those who don't, and yep I wiped them all when I was trad. ;)  
Sussex by the sea

NWH

  • Posts: 16952
Re: Lost it with a customer today!!!
« Reply #18 on: December 10, 2008, 06:28:23 pm »
You should have put some superglue in her denture grip lol. ;D ;D

NWH

  • Posts: 16952
Re: Lost it with a customer today!!!
« Reply #19 on: December 10, 2008, 06:29:25 pm »
That should keep her mouth shut.