They shouldnt of even given a quote as the company had a cleaner, a mate of mine was poling the front of a house the other day and a w/c put a leaflet throught the door he was working on.
Why do Window Cleaners think they are immune to market forces?
Every other industry has competition, every other industry has to remain competative to survive.
That means either on price or quality.
To expect no other firm will provide a quote for work we currently do is unreasonable.
Unless you have a cast iron contract for a set term you have to expect that other firms, larger or smaller, will offer their own services.
They have every right to.
For too long, too many Cleaners have had it all their own way, too much work, no competition therefore quote what they like.
I think that in this economy, only those who offer a good service for a reasonable price will survive.