[RPCCS]

I had 2 custies out of about 300 that don't have the windows done in the winter, but this year what with the credit crunch a couple more have tried it on. My reply was that I can't operate like that, this is my livelihood not just a beer money fiddle. I politely said to them what would you say if your employer came to you and said aahh don't bother coming in now till the spring, I don't need you? I can't say to the mortgage provider and gas/electric firms can I stop paying during the winter as my customers don't want me back till the spring.
  I said  if you don't want them done fair enough but come the spring the 1st clean will be charged @ an hourly rate which could treble the price. 1 said oh just carry on, another said don't bother coming back, I said ok I'll just offer your space on the round to the next person on my waiting list
 Hardly a week goes by without me having to refuse a potential customer,but I can't take on any more ,I'm up to a 6 week rota now

[russ_clark]

I personally do not take them back- ever!!
They will muck you around again

[Chris Galloway]

Good on you mate!

If only we could all be that demanding, and be in that position.. something to keep aiming for

[RPCCS]

I personally do not take them back- ever!!
They will muck you around again

If they do they just get dropped , | have enough work to keep myself busy so if someone wants to play silly beggars its bye bye time. NO one messes with me !!! No more Mr nice window cleaner

[MopTop]

Fortunately I've only had one like that about a month ago.  Told her that 1st clean back would be charged x2 as the windows will be so dirty. She gave me a hell of a look but didn't argue.

I drop those who repeatedly cancel on the doorstep, or who begin to move the goalposts re. MY schedule.  Had a Doctor tell me once "not today, it might rain, can you call next week?"  I went back and he did it again, so told him I cant come back cause it "might rain". DROPPED    7 years at medical school does not imbue common sense.

[Spruce]

Hi
My first response is never to be too hasty. I have more that enough work for the winter with it's shorter daylight hours but I could do with more work in the summer.
I have a couple of summer cleans which are discontinued in winter and presently this suits me. However, there have been a couple of troublesome customers and this has proved the right time to drop them.
IMO I think you have to weigh each case individually and then make a descision based on its merits.
Spruce

[elite mike]

I personally do not take them back- ever!!
They will muck you around again

dead right , dont waste your time with them