Ewan,
If you want something to investigate, try this one.
Recently I lost a contract to OCS (the UKs biggest window cleaning company; though I believe it's a franchise). The building that I lost contains a big solicitors firm, a dentist and an orthodontist.
Nice job, quick to pay, nice customers.
I lost it because the owners of the building sold it onto another company who use a management company which sounds like 'Kings-scurge'; it's based in London; I think it's a big management company.
My customers all said in a meeting they wished to retain their current window cleaner, (me) and at first they said yes, if I provided a risk/method statement and a copy of my insurance. But then they changed their minds and said they had to use the one they use (OCS).
So I phoned 'Kings-scurge' (I got the number from my customer) and spoke to a friendly bloke; and this is what they told me:
1. They used to have 2000 sub-contractors (obviously not all window cleaners), but the admin was a 'nightmare', so they've reduced this number down to 200.
2. They only use OCS for their window cleaning, however this is not cast in iron; and he gave me another number to phone, and if I fitted a certain criteria (which he didn't know what it was), it was possible for us to be added to their list of approved contractors.
But I didn't bother; I'm in this job to keep life simple.
Anyway, I still do the insides of this property, OCS only do the outside (it's in the building contract that the tennants are responsible for the interior of their window cleaning).
OCS do the bare minimum; the last time I was there the windows looked rotten; so they must 'fly round'; which isn't bad because they can't possibly lose the contract.
So, Ewan, why don't you investigate the big management companies and try to get on their list of approved contractors? You may have to do a few short courses; 'elf & safety stuff; I don't really know what their criteria will be.
But it's something tangible, where-as you seem to be groping for the intangible.
It's not rocket science (who is it that get's wound up by that phrase?

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