[TVCS]

Hi folks.
I sold my round a few weeks ago.  A fare price and I took the new fellow round every single one of the custied for an intro. 
I told them that we are keeping some custies but if we dropped themwe would put them their way. 

Anyway,I took my nipper to football practice today at the local school ( that we clean) and the caretaker who is a friend of the family came over and told me that this firm had called at the school and asked if they had a window cleaner.  Yes thank you and we're very happy with them was the care takers reply.  Well if its teme valley cleaning services we have just taken over their whole round and they have packed up so we will provide you with a quote if you like. 
Luckily the caretaker told them that he wanted to hear it from me, so declined the quote.   


The cheeky so and so's.  They knew that the school was one of ours.  I dont mind people approaching companies and offering quotes, but to go around and say we have quit is a bit of a low thing to do, IMO.

[Chris Galloway]

turn it back on them, get some of your old custies back!

[j burton]

smash his round to bits

[RSWindows]

direct insult to you mate, get a hold of them and givem a good shake and demand an explanation, if they have no acceptable excuse then go get your old customers back!!!

[LWC]

turn it back on them, get some of your old custies back!

get back round them all and tel them they have stopped window cleaning

[RO-Sheen]

turn it back on them, get some of your old custies back!

Yep, I agree! Normally I am a very placid guy but that is way out of order. Why not go back ot your old customers as a curtesy call to make sure they are happy with the new service. After all, you do owe them a bit of loyalty after all of the business they gave you over the last few years.....

[TVCS]

spoke to them about it this morning and apparently their manager lady goes around and tries to fill the round etc.  She didnt know it was one of ours apparently.  I did ask why she had said that we had totally stopped and they didnt really answer.

They are now saying that half of the custies I sold them haven't been keen for  them to do the windows.  I spoke to my custies before and they were keen for them to take over.

I am now waiting for a call back from the Head person.  So I will be going round my old round and explain a few things.

Really annoyed
Ant

[Xline Systems]

a few weeks back a window cleaner went round my domestic customers and told them  i was no longer going to clean there windows as i was to busy in the shop and they would be happy to take over. the thing was i was not even late and the cheeky ******** took adout ten customers. managed to get most of them back tho

[Chris Galloway]

spoke to them about it this morning and apparently their manager lady goes around and tries to fill the round etc.  She didnt know it was one of ours apparently.  I did ask why she had said that we had totally stopped and they didnt really answer.

They are now saying that half of the custies I sold them haven't been keen for  them to do the windows.  I spoke to my custies before and they were keen for them to take over.

I am now waiting for a call back from the Head person.  So I will be going round my old round and explain a few things.

Really annoyed
Ant

That is the problem when buying work! You should always expect that, they are then quite obviously not the window cleaner you are!

You need inter personal skills and a willingness to talk to people for the resi market, you could be the best window cleaner in the world but for resi customers they want someone personal..

Resi customers dont buy into clean windows they buy into the person that does them too.

[bwoofie]

Resi customers dont buy into clean windows they buy into the person that does them too. 
 
 Love that bit cos its so true.
 

[RPCCS]

I've had people canvassing my work, telling the custies that I'd given up and that I'd authorised them to take over. l
Luckily all my custies know that I've been doing the job for years and that if I was going to quit I'd tell them myself, so they got told so sling their hooks!!