[geefree]

I do them really well, i work my butt off to make sure they are good when i leave,

i rinse rinse and rinse some more..... then i go and check the centre of windows, where the dirty leaks are most common...

but lost two today.... both rung and said a window was streaky, despite the explanation letter, and me doing all i could....

they did not even give me chance to put it right. just took the huff and said they disappointed and would prefer to find someone else.....

if only they let me go back.... and then see the second clean too.... anyone had this before?

Gary.

[Rob.Hall]

I have had this several times. When I go back I find that most is runs from condensation on the inside of the window. I then try and follow up with an inside clean......Get them when they feel most guilty 

[geefree]

just me then.

[Clive McDonald]

No. the same gazza.

[prestigeclean]

i did 17 first cleans yeterday and no complaints yet , i think the answer is to get loads of water on the glass , i use a 4 pencil brush and it works atreat regards alan

[ftp]

seventeen first cleans 

[MoemGorod]

We do first time every day since 28.05.08 (its VeRy new for Russia). The results meet with customers approval. But they (clients) like the most the process - its like free show on the streets.

Vadim

[TDS-London]

Just tell them that it's gonna look rubbish first time but it's only as your cleaning the frames then next time arrange to do it in 2 weeks. Double the money!!!

[MoemGorod]

Not bad. That's could be a new case study for MBA in LBS. Let sell them then. This is profitable 2.

Vadim

[NWH]

Dirty runs = your not giving enough time on the first clean for the top frame to stop dripping on the glass below,you don`t hardly get any dirty runs like this when they`ve had a couple of good cleans.This is why it`s important to clean the frames especially on plastic,take your time on the first couple of cleans then it`s plain sailing.

[matt]

i ALLWAYS point out the first few cleans will not be 100 % , i make sure they realise this, then they allways say after " it wasnt as bad as i thought it would be "

if you let them know the results will not be 100 %, they accept it and in there mind they look at the windows expect the worse and its never really that bad

it works well

[Clive McDonald]

He did all that Matt. They dumped him. Some people seem to thrive on catching you out, your systems a load of rubbish i knew it would be etc.

[NWH]

I use iso for stopping everything freezing in winter but i`m getting more and more convinced that hot water is far better overall for cleaning,think i`ll go hot soon.

[MoemGorod]

Hope I'll go hot soon too.
Anyway one of my collegue says: using wfp to clean thoroughly and slowly - to get the result better and ... faster. Wide smile is also helps.

Vadim

[Paul Coleman]

I do them really well, i work my butt off to make sure they are good when i leave,

i rinse rinse and rinse some more..... then i go and check the centre of windows, where the dirty leaks are most common...

but lost two today.... both rung and said a window was streaky, despite the explanation letter, and me doing all i could....

they did not even give me chance to put it right. just took the huff and said they disappointed and would prefer to find someone else.....

if only they let me go back.... and then see the second clean too.... anyone had this before?

Gary.

Yes I have had this.  I've also had people continue with me and ask me not to use the squeegee method again because they prefer pure water.
With new first cleans I go around twice and scrub and rinse thoroughly in order to minimise any problems.  Even then, some arewn't happy.  The window cleaning might be fine but they worry about water on their walls - like it never rains in England.

[Kevin R]

I used to get the same problem but since going over to hot and using Gardiners Dual trim, and rinsing on (less splash and spray) I have not even had one run - I have been amazed to be honest.

[NWH]

Kevin what hot system do you have,and how long does it take yours to get hot.

[Chris Galloway]

Its possible to get the windows and frames done properly on the first clean, it just takes more time.

The frames are very dirty on the top, and also if its upvc frames with vents, as the water will drip from them.. check it..and its brown, it only takes a few dirt particles to get streaks!

First scrub the top frames and the top 2 inches of the window up down, then side to side, back to up and down, do it for all the windows. Wait till they have semi dried, you can then see which ones haven;t fully be cleaned properly cos of the streaks. Again brush the top frames of the ones that have streaks.

Then you brush the windows up to the top of the windows minus the 2 inch that u have already done, then rinse it down missing the last top 2" of the window.. perfect results first time every time.

But it takes practise!  Its not that it takes 2-3 cleans to get it right using wfp, its the fact it takes you personally 2-3 cleans. All you need is experience with it.

[karygate]

we have now done over 150 first cleans.we wash the frames on a low pressure wait for them to dry and then do the windows with a double rinse. never had 1 complaint yet and we do wooden aluminium and plastic frames. we run off lower pressure which does take a little longer but it has always worked for us.

[ftp]

And you all charge double of course, because the system is crap for first cleans.