took a long time for them to get back to you didnt it?!! You posted initially in september!
I read what Alex says in the above post, and that maybe true, but I know the lady I was dealing with in the Leeds head office went on holiday for two weeks and the week prior to that I couldn't get hold of her.
Then when she returned from holiday, she phoned me, I quoted, then she said she'd phone me back; and that took over a week.
I didn't want to clutter up my initial post with triv.
I think the latest delay could've been she was trying to get another quote in; but failed.
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PS. I once tried to get three quotes in for a brand new heating system in my house; new radiators, combi boiler and piping. I phoned about five plumbers, told each I was asking for quotes and would be asking others.
One plumber refused to come, saying it wouldn't be worth it since I'd give the job to the cheapest quote.
In the end only one plumber turned up and he got the job (nearly a 5K job).
I think the same happens with window cleaners; so I always quote for jobs even if I'm told other window cleaners will be asked.