Applies to services such as ours, by the look of it:
“product” means any goods or service and includes immovable property, rights and obligations;But there is the matter of "professional diligence", which if you can prove you have shown, there is no case against you.
“professional diligence” means the standard of special skill and care which a trader may reasonably be expected to exercise towards consumers which is commensurate with either—
(a)
honest market practice in the trader’s field of activity, or
(b)
the general principle of good faith in the trader’s field of activity;Therefore, if someone wants to try it on using this legislation, they've got to be pretty damn confident they're going to win.
I see this as having two implications.
Firstly it's going to actually help a lot of trades by making it harder for cowboys to operate.
Secondly, it's making the need for official qualification even more relevant. If you are a member of NCCA, IICRC, Woolsafe etc you have credentials which back up your commitment to being "professionally diligent".
Nothing to worry about for honest businessmen, IMHO
