Different tac I had an enquiry yesterday from someone who has a 7 bedroom house. It was hard to talk as English wasn't their first language. After a while I realised they were quite literally ordering me to do them from a ladder rather than use a pole. I did ask if they had had a pole used on the windows before but she said no. I was about to go into my usual spiel but felt that this person would be a major PITA - so I suggested they look elsewhere. The daft thing about this is that she said she got my number from YP. My ad makes it perfectly clear which method I use.
I don't want PITA customers. Life can be hard enough as it is at times.
Lol shiner I know the feeling My ad says that we are ladderless window cleaners and yet the surprise that some people express when I mention while quoting how we will go about cleaning the windows. Obviously they just scan the quickly and dont read it properly. I wish they would it would stop them looking like fools when I quote them.
I have in the last few days got a call to an area where the w/c has gone awol (Had 3 grans die, his cat was ill etc etc you know the type - he had been twice since last July and not since feb!) Anyway it is a little away from my usual patch but I thought I'd take a look (The nearest work I have to it is about 7 miles away so not miles away) and for once it was one of those areas which you dream of! It is a quite new estate that was built a couple of years ago and all detached 3 - 5 bed houses. Anyway quoted the person who called me and got the job Charged slightly higher than usual due to being out of my way (and more than the other guy) and did the job and they gave me the lowdown on the other w/c . That was on Friday.
I decided to take a different approach than usual with this area and so last night I went out and leafleted the area (the intention being to get the ones who were desperate first and then canvass the others in a couple of weeks) I have never done it this way before usually I just go straight in and canvass but I thought I would give it a try. Anyway I walk up to the first door and it opens. "hi madam, May I give you our leaflet? - we are now servicing the area" I said. "ok " she replied. "how much to you charge?" So I took a look around and and gave her a price. "How Much?!" She exclaimed "I think I will wait for the other guy to turn up." "ok" I said "but please keep my leaflet for future reference in case he never turns up" and walked away. I will knock on her door when I canvass the rest and see if she's changed her mind (even if I am slightly confused as to why she would want to keep someone who never comes. As for the leafleting, well today I have had 3 people ring up. So will be off tomorrow to quote and do them (assuming I get them). I wonder if anymore will come in over the next few days however in two weeks time I am going to canvass there and I will be offering demos on a downstairs window for the maybes. Will post back what I get but I do have a good feeling with this one it seems to be that rare gem - a good area where the window cleaner has just dissappeared. The people I have so far spoken to seem nice and the houses decent size. The other W/C must be a fool or lazy.