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from edge2edge

  • Posts: 1507
self tanning body spray stain
« on: July 12, 2008, 11:02:28 am »
Morning guys its 1100 on saturday morning and i am just up after working at a job last night.I was asked to look at a stain in a hotel bedroom last night .Basically the woman stood in front of a full length mirror and applied this spray all over herself leaving a half circle of the product on the floor.The hotel tried the microsplitter than i supply to them with no result so any ideas guys.Its my best client so any help would be greatfully received.Regards Alan Turner

Jim_77

Re: self tanning body spray stain
« Reply #1 on: July 12, 2008, 12:37:33 pm »
It could be curtains for this carpet!

The irony of this stuff is it seems to last a few hours on skin and be permanent on carpet.

How well accomplished in stain removal techniques are you?  There is a treatment using hydrogen peroxide with heat & ammonia to accelerate.... but it's tricky, not something to try out on a customer's carpet!

If it's anything more than just a small patch, it may even be cheaper just to replace the carpet.  They should be able to charge the guest if they can definitely pin it on her.

markpowell

  • Posts: 2279
Re: self tanning body spray stain
« Reply #2 on: July 12, 2008, 12:39:03 pm »
permanent mate its been re-dyed not stained. come acros this problem loads of times ???
Mark

from edge2edge

  • Posts: 1507
Re: self tanning body spray stain
« Reply #3 on: July 12, 2008, 12:58:36 pm »
Thanks guys.Jim i am not very experienced at stain removal but did get told of the dylon dye technique to replace the colour in a carpet that is not treatable.I have never actually tried this though so any thoughts would be appreciated.If i have to say to the hotel it is permanent then that is what i will do based on the advise so far .I am in the process of trying to get them to have their new rooms protected so maybe i can use this as an example.Feel free to impart knowledge to me as it really is appreciated.

Jim_77

Re: self tanning body spray stain
« Reply #4 on: July 12, 2008, 01:53:16 pm »
Protector won't do anything to safeguard against problems like this, it isn't a magic forcefield!

I find that commercial customers are rarely even interested in protector anyway, it's an additional cost on top of the expense of the cleaning, they're looking for ways to reduce costs not spend more.

Most day-to-day marks and stains can be dealt with sufficiently with your normal cleaning and spotting techniques & products.  Just imagine if you sell protector and then come back and can't get the stains out that they thought they were going to be preventing by spending the extra money.  They're suddenly going to get the feeling that you've ripped them off and may dump you.

I think that the best approach with commercial customers is to try to steer them into a continuing carpet care program, that way you're in on a regular basis and can spot-clean each time you visit.  It's an uphill struggle, most commercial customers seem to be stuck with the opinion that they should only call us when the carpets look disgusting.

At the moment I'm trying to sort my pricing to reflect this advice, pricing higher for heavy-duty extraction cleaning and lower for bonnet work.  I'm definitely nowhere near happy with my commercial work yet, still much to do before I'm in control rather than at the mercy of their spending budgets!