[groundhog]

What area do you live in ?

I will pop up there and do a vid with you, I will even let you wear one of my tops for it 

Hi Ian, I'm just North of Portsmouth, and whats wrong with my tops!! Or do you want me to advertise your business for you? I'm not cheap you know!!!! 

[MJH]

Perhaps I should do a new video on how to handle awkward customers!!! It seems that you lot could do with a few pointers!!! 

I have no problem handling awkward customers. I have many that started out unsure and now pass my number on to neighbours.

Perhaps you haven't actually read the original post, it wasn't a standard, run of the mill 'I'm not sure about all that water' issue. He was convinced WFP blew his last windows, he was convinced they would blow these windows. I explained the science behind what was happening and he still wasn't happy. He had windows that were aleady blown, he stated he would be checking them tomorrow.

Now instead of blowing smoke up your own arse, light in the head from your B&Q pole topic, explain what do you think I should  have said/done differently when I knew there were already some blown windows. Do you think a tour of a double glazing factory was in order?

Thats a bit harsh!! handbags at dawn

[davids3511]

Perhaps I should do a new video on how to handle awkward customers!!! It seems that you lot could do with a few pointers!!! 

I have no problem handling awkward customers. I have many that started out unsure and now pass my number on to neighbours.

Perhaps you haven't actually read the original post, it wasn't a standard, run of the mill 'I'm not sure about all that water' issue. He was convinced WFP blew his last windows, he was convinced they would blow these windows. I explained the science behind what was happening and he still wasn't happy. He had windows that were aleady blown, he stated he would be checking them tomorrow.

Now instead of blowing smoke up your own arse, light in the head from your B&Q pole topic, explain what do you think I should  have said/done differently when I knew there were already some blown windows. Do you think a tour of a double glazing factory was in order?

Calm down mate  I'm only trying to help! perhaps you could have pointed out that there were a few window that already had problems, and advised him on how to get this sorted out, perhaps give him the number of a local tradesman who could fix them for him, then do a fantastic job of cleaning his windows and getting his frames absolutely spotless!! The result may well have been a happy customer, converted to wfp, who will recommend you to all his neighboors and friends!!! And hopefully the next time you called, he would be waiting with a cup of tea and biscuits on a tray!! 

Sorry, yeah, was a bit edgy.

I guess he might have turned out ok. I just didn't wan't the hassle of next month being told I ruined some of his windows. I just didn't see him ever coming round.

On the point of replacing his windows, I wish I was in a position to offer a service. A prime example of how we are in aposition to offer extra services and make additional profit.

[groundhog]

Don't worry about it mate, you were there mate not me, every situation is different. I was just saying that sometimes these situations can be turned around in your favour. 

[MJH]

When i first started out i put up with loads of crap to keep a good reputation, some of my customers used to follow me around checking my work!!! i put up with it and 5 years later they are excellent customers because they know i provide a superb service every time!
Nowadays im not so patient!

[darragh windows]

we took on a new customer last month previous window cleaner was charging 8 pound i priced it at 12 she wasnt happy but agreed to 11 i wasnt happy dropping my price but thought it was a good area to gather new customers close to home etc  next month i go back and she was so happy with the job i done she offfered 12  sometimes you have to give them the benefit of doubt

[windowwashers]

What area do you live in ?

I will pop up there and do a vid with you, I will even let you wear one of my tops for it 

Hi Ian, I'm just North of Portsmouth, and whats wrong with my tops!! Or do you want me to advertise your business for you? I'm not cheap you know!!!! 

There is noting wrong with your tops at all, I just think you would look better in mine 

your about 2 hours from me max

[davids3511]

Don't worry about it mate, you were there mate not me, every situation is different. I was just saying that sometimes these situations can be turned around in your favour. 

I know, I remember one in particular. She was quite agressive at the quote stage, pointing out she had loads of trouble with the last guys skipping windows and the rest. She was eating out my hand three cleans later and eventually took me with her when she moved (figuratively speaking of course).

[AuRavelling79]

...

Now instead of blowing smoke up your own arse, light in the head from your B&Q pole topic, explain what do you think I should  have said/done differently when I knew there were already some blown windows. Do you think a tour of a double glazing factory was in order?

Now that you've all kissed and made up, may I just say how this is the funniest thing I've read on here in a long while? - "post of the month" is my vote! 

BTW - I'd have done the same as you, caught on the hop like you were ... but if I had the presence of mind I could see how the other options might have worked.