unlocked gates don't you love it, yes there is the odd time they forget but i have a rule if it happens twice in 6mths then i bin them cause there unreliable and how can i build a professional round with customer's like that even though Ive phoned in advanced.
2 times in 6 month = unreliable?
March, "had a funeral to go to, sorry I forgot"
July, "Was rushed into hospital the night before for an emergency operation"
2 times running would spark us into action, but what if you had 2 emergencies yourself in 6 months and could not clean as agreed, does that make you unreliable? (note... You is used as in "general" not in personal)