[frames to panes]

Finally got paid after three weeks today - cheque arrived in my sae with it a snotty letter because i used a ladder to access the back. I MUST phone them the night before in future...... tossers! They are unhappy with me gaining access to the back by any means other than them letting me in.

[supernova77]

Bin them!

[john tomkins]

I ring then the night before to leave the gate unlocked, unfortunately we as window cleaners are low an the priority list, so occasionally they forget, I either do 1 of 2 things, gain access by ladder ( weighing up the customer themselves first) or just do the fronts.
Depends whether you rang and they forgot to leave it open or you don't ring and this occasion they just weren't in.

But there are always the funny folks who moan at anything :

[elite mike]

Bin them!

i agree

[niceandclean]

Finally got paid after three weeks today - cheque arrived in my sae with it a snotty letter because i used a ladder to access the back. I MUST phone them the night before in future...... tossers! They are unhappy with me gaining access to the back by any means other than them letting me in.

If they want you to call the night before, call them. It will take a minute at the most!

[elite mike]

9 times out of 10

they forget,in my exp 

[ronnie paton]

ring them or text them i always offer this it does give yiou a good image.#

Getting paid immediatly wont always happen so as long as they dont take the pee i think 3 weeeks is not that bad

[Feen]

Finally got paid after three weeks today - cheque arrived in my sae with it a snotty letter because i used a ladder to access the back. I MUST phone them the night before in future...... tossers! They are unhappy with me gaining access to the back by any means other than them letting me in.

If they want you to call the night before, call them. It will take a minute at the most!

Got sick of that. You can't ring them all. As above ditch the custy.

[windowwashers]

Finally got paid after three weeks today - cheque arrived in my sae with it a snotty letter because i used a ladder to access the back. I MUST phone them the night before in future...... tossers! They are unhappy with me gaining access to the back by any means other than them letting me in.

If you dont need the custom, I would not go down that road of calling everyone the night before (opens you up to oh not this time) I had the same from a woman, I got a text today cancelling cleaning, so I call them and ask the reason and asked if it was something wrong with the quality of work, I got wife is not happy as you clean them when we are out sometimes I got thanked for the call and I stayed polite, last time I got dont go in the back if we are not in so I didnt and got moaned at for not doing all the house : this is the lady that went round with a white tissue wiping the frames and under them to see. You cant please everyone and I am glad she cancelled saved me a job.

Ian

[mark dew]

i agree with the ones who say drop the job. This type of is the worst for building a round on. I assume she told you or agreed that you came monthly?
She either wants you or she doesn't?? The trouble with agreeing to these kind of demands is that she will think she is doing you a favour whenever she agrees to a clean. And once that happens people like this will take the pee.

[LWC]

i put a post up a couple of weeks ago about this, she rang me and winged about absoulty everything. got back off holiday with a snotty letter in post and it all came down to me getting over her fence...which may i add is about a meter high

[jonah]

i put a post up a couple of weeks ago about this, she rang me and winged about absoulty everything. got back off holiday with a snotty letter in post and it all came down to me getting over her fence...which may i add is about a meter high

Did you take a run up and vault it ?

[LWC]

i put a post up a couple of weeks ago about this, she rang me and winged about absoulty everything. got back off holiday with a snotty letter in post and it all came down to me getting over her fence...which may i add is about a meter high

Did you take a run up and vault it ?

she must of thought so by the way she reacted!!

[Londoner]

I must be getting old but I just think life is too short.

You can grade customers on a scale of 1-10. The mega moaners are 10 and the sweet old ladies who are always in, never moan and pay on the spot are 1.

Once they start getting past about 7 their days are numbered.

The moaners are the worst. Some of them just have nothing better to do.

[rugby]

i only take on work without locked gates etc, if they dont have easy access i dont take on the work.
makes life so much simpler 

ps  ditch em

[Paul Coleman]

Finally got paid after three weeks today - cheque arrived in my sae with it a snotty letter because i used a ladder to access the back. I MUST phone them the night before in future...... tossers! They are unhappy with me gaining access to the back by any means other than them letting me in.

I would somehow let them know that if window cleaners ran their businesses on the basis of only cleaning when the customers were in, then there would be no window cleaning businesses (not domestic ones anyhow).

[Paul Coleman]

i only take on work without locked gates etc, if they dont have easy access i dont take on the work.
makes life so much simpler 

ps  ditch em

Likewise - except for a few very lucrative jobs and, of late, a bit of subcontract work where I have no control as the customers aren't mine.

[steve.ternent]

  I had to climb over a locked gate with my back-pack on, using my small ladder!

They moaned about loose brick on the wall I stand on! 
I had rang the night before and arranged for the gate to be left unlocked...                                                 
It wasn't of course 

We have now agreed to do only the front if not in...Which is almost always  :
It's just another ploy of the tight to save money      

[s.w.c]

unlocked gates don't you love it, yes there is the odd time they forget but i have a rule if it happens twice in 6mths then i bin them cause there unreliable and how can i build a professional round with customer's like that even though Ive phoned in advanced.

[Cleaner Windows]

I don't ring the night before, sod that! I tell all my customers that I dont ring, and to make sure I can have access somehow, either that or I will climb thier gate if they don't mind or just do front only....otherwise you'll be spending most of your time on the phone with all these custy's who want a phonecall first and that time could be used for something much better like drinking a nice cold beer!