I have used a call centre called verbatim call centre newbury
Customer service, finding new business opportunities and creating the right impression are all critical success factors and at least two of them are affected by how you answer the phone.
Maybe you have a receptionist but is he or she always there?
If you don’t have a receptionist do your calls always get answered the way you want them to be and are they always answered?
You can make sure that someone is always there and that your telephone is always answered by a real person.
Make sure that you are open for business throughout the day
Stop worrying about incoming calls when staff are late, on holiday, or at lunch
Keep your staff costs as low as possible
Provide an even better service to your clients
Easily keep track of all your telephone messages
Maintain a highly professional image
Our call answering service can answer
overflow calls when your own phone or switchboard is engaged or busy
all your telephone calls (carve out protected time so you can concentrate)
telephone calls made in response to an advertisement or for event registration
phone calls placing an order, logging a fault, asking a question or buying a subscription
Get all your messages and never worry that you’ve missed anything important - for a fraction of the cost of employing another member of staff.
Benefits include:
Never miss an important call
Screen out time wasting calls
Capture more business opportunities
Reduce overheads (less capital investment and lower staff costs)
Would you like to find out more?
If that's a "yes" call Adam Hillier on free phone 08000 787 300 or you can contact him
found them OK but in the end all they are is a answer phone and give u messages to call them.
if the customer starts asking questions then the call centre don't no answer it gets complicated.
also not cheap!!
Dennis
