[see clear lee]

typical had a 21 ft xtel for 3 months and first clean today and while doind a 2nd floor window a whopping big split appeared on the second section , wasnt even over extending either so from 830 am until 5 pm ive been calling and leaving a message to get something sorted but no luck, just been on web and last day for pole orders is TODAY   as its the hols    thats it im of for a last min late deal to america...............i wish

[NWH]

Do you live near Sussex.

[Alex Gardiner]

typical had a 21 ft xtel for 3 months and first clean today and while doind a 2nd floor window a whopping big split appeared on the second section , wasnt even over extending either so from 830 am until 5 pm ive been calling and leaving a message to get something sorted but no luck, just been on web and last day for pole orders is TODAY   as its the hols    thats it im of for a last min late deal to america...............i wish

Don't worry, we'll sort something out.  I'll give you an email.

[Alex Gardiner]

I've tried to ring you on your mobile number, but no answer, I will try again later.

[windowwashers]

typical had a 21 ft xtel for 3 months and first clean today and while doind a 2nd floor window a whopping big split appeared on the second section , wasnt even over extending either so from 830 am until 5 pm ive been calling and leaving a message to get something sorted but no luck, just been on web and last day for pole orders is TODAY   as its the hols    thats it im of for a last min late deal to america...............i wish

xtel normallt spit if uver extended, they is there fault, you may not have done this today I I would bet money it has been done before hand, if you start hearing a cracking sound this is what it is, thing with them is after time they extend more and more causing the problem you now have, I have done this twice now but they are cheap to replace so no real harm done.

Ian

[Clive McDonald]

I'm very impressed with Alex replying to this.(I mean helping the guy get a pole because he can't work without it)

I agree WW i've broke two xtels 17' and it's my fault for having the sections out too far- but it's still a great pole. It's my c;umsyness that puts me off the slx, breaking something at £300 is different to £65. Also when clearly gets another one and he breaks it it will be in a different place so he can still make a pole out of the the bits remaining.

[see clear lee]

wow ive just got home and now all sorted how about that for customer service 10 outa 10 , especially as its well after closing hours, i can appreciate its a buisness but this is exellent, imagine if i or anyone got a call to wfp a house now.......would you ?, im sure id leave it untill tomorrow......... very much appreciated alex  thanks

[Pittmonkey]

Alex, I placed an order today at 4.45pm Did I beat the deadline for delivery before the Holiday Shut?


Cheers
Wayne

[Moderator David@stives]

Lee

You are not on your own, I have got 4 excell poles in the van, all split , snapped or  repaired repaired on nearly every section.

If there ever was a fragile crap pole that is them

[Moderator David@stives]

Ian

I have had them snap half way down the sections loads of times even got a No 4 section snap clean in half, half way down the section

[Pittmonkey]

I just ordered a 17ft   

[Alex Gardiner]

Alex, I placed an order today at 4.45pm Did I beat the deadline for delivery before the Holiday Shut?


Cheers
Wayne

You did Wayne, all packed ready to go out in the morning.

Due to popular demand (and twisting a member of staff's arm) we have extended the pole deadline until tomorrow morning.

[Pittmonkey]

Cheers Alex,

Wayne

Keep cracking the whip they'll thank you in the end

[see clear lee]

Lee

You are not on your own, I have got 4 excell poles in the van, all split , snapped or  repaired repaired on nearly every section.

If there ever was a fragile crap pole that is them

i suppose there should be a warning on these then "dont waist your money" its no wonder the s-lx has gone down so well, about time a good pole was invented looks like ill have to invest.....................................now wheres that balance transfer credit card?

[Pittmonkey]

I wouldn't be too hasty Lee. I have a 28ft H-xtel and has been in constant use over the past 9 mths but now is getting a little tired in some parts. So getting the 17ft G-xtel will preserve the life of the more expensive pole( H-XTEL) Hopefully !!

Wayne

[Clive McDonald]

I've got to stick up for the xtel they are both brilliant and cheap. It may well be that Alex was where the closed lenght idea came from but the poles that went before them were awfull.

They are cheap (by comparison) and great to work with.

I want an slx, but the question is am I too clumsy?


Pittmonkey ive got the hybrid 35- don't like it too heavy.

[Pittmonkey]

One of the reasons I went for the 28ft was the weight knowing I was intending to use it 95% of the time.

This 17ft option on around 50% of my work will now give me a bit of a breather. (especially in this heat) while also prolonging the life of the 28ft

Wayne

[macmac]

I've got to stick up for the xtel they are both brilliant and cheap. It may well be that Alex was where the closed lenght idea came from but the poles that went before them were awfull.

They are cheap (by comparison) and great to work with.

I want an slx, but the question is am I too clumsy?


Pittmonkey ive got the hybrid 35- don't like it too heavy.

You'd have to be either very, very heavy handed or jeff capes to break the sl-x. The best investment you can make in wfp is the pole IMO.

Tony

[d s windowcleaning]

[

You'd have to be either very, very heavy handed or jeff capes to break the sl-x. The best investment you can make in wfp is the pole IMO.

Tony

now where getting somewhere tony the slx is better than facelift , true or not i find face lift great but youve used both so lets have a true write up mate and if you are coming to barnsleyperhaps a meet up so i can see the pole mate 

[macmac]

[

You'd have to be either very, very heavy handed or jeff capes to break the sl-x. The best investment you can make in wfp is the pole IMO.

Tony

now where getting somewhere tony the slx is better than facelift , true or not i find face lift great but youve used both so lets have a true write up mate and if you are coming to barnsleyperhaps a meet up so i can see the pole mate 

It's a tricky one dave, there's not much in it. The sl-x IMO is the better pole but you see, it falls between two facelift choices  (actual) 21ft & 27ft with the sl-x being (actual) 25ft.
There's more to it than that but the sl-x is lighter & more rigid.

Tony