We believe this is the original pole we sent to our client in October. He emailed to say he didn't want one with a grey base section (not as politely as that), did we have any with a red base section. We did, so we couriered another pole to him the next day with the courier instructed to pick up the original pole. Unfortunately whilst he accepted delivery of the replacement pole, he refused to let the courier have the original. We have been chasing this ever since and a few weeks ago decided to use a debt collecting agency to take this to the next level. Unfortunately for him, the next step is bailiffs which will end up costing him a lot more than the price of the pole by the time court fees, bailiffs fees and the agencies fees have been factored in.