[carpet guy]

Spindle

Excellent post

rob

[Mike Osbourne]

Some of you are so full of your own importance

Blimey, that's a bit rich Mr Carpet Guy. 

[carpet guy]

Missing the point Mike................What I mean is. Some people imagine they have to portray an image of superior knowledge / expertise / use of power, etc to convince the prospect.

I ask them who gave them my number, as my work comes from referrals, just suggesting that trying to project an " image " can be counter productive.

KISS ( in the marketing sense )

[Doctor Carpet (Ret'd)]

I wonder how many people who wait in for the quote then assume the price will be higher because time is money and if the c.c. is going out to quote, the c.c. will have less time to actually do cleaning which generates money? Ergo, the price will have to be higher when actually cleaning.

Also, say the customer is self employed then taking time out to have a quote done means they have less time for doing the things they should/want to be doing.

Finally (phew) often when phoning for a price this can sometimes not be the over-riding issue. It can be that the most important thing is getting the cleaning job done a.s.a.p. and if the cleaner is going to come and give a quote and then arrange to come back to do the cleaning this may all take too long. So, providing the price falls within the custy's "ballpark" they will book the job there and then.

Or am I missing the point? Do those who do out to quote then expect to do the job at the same time as doing the quote?

[Doug Holloway]

Hi Guys

Some good points.

The most important thing for me is that I want to carpet cleaning because that is when I earn money.

Quoting over the phone allows me to spend most of my time CC

Cheers

Doug

[spindle]

more often than not i will go to look at the area to be cleaned after i have finished  my days work .....normally 5/6 pm.........by this time most people (9-5) will be home from their daily grind..

i will admit that this is not the way everybody works........

but this works well for me  i get a great conversion rate normally at the price i quoted over  the phone........ occasionally i will get it wrong .........but dont we all

i am happy with my methods/routines....... but more importantly my customers are happy with my service.

[Susan Dean (1stclean)]

Some of you are so full of your own importance you fail to remember what you are actually about !    Supplying a service.............period !

If I am asked for a " quote " I certainly don't waffle about " the many reasons I must call and  lose the interest of the prospect.

My first response is.................."where do you live", which immediately gives me an idea of the property  being discussed , followed by  "what exactly do you want cleaning"if it's only a couple of carpets I will give an estimate, between £x and £y unless the soiling is exceptional, in which case it might be nearer £z. More often than not people will say it's really filthy............when it's not and it's not that dirty, when it's manky.

If it's more than a couple of carpets or includes a suite, I will simply ask " can I have a look first "and 99% of the time this is arranged.

If you don't like dealing with people who ask " how much "advertise your prices, if you appear devious many prospects will call other services.

How do you react when you find web sites with something you are interested in but no prices. I know it totally p****s me off and I look elsewhere.

1% of the business get high end clients all of the time as they filter out the rest through their marketing  activities.

The other 99% get a mixed bag and most of them will take the good with the bad, knowing that some crappy jobs can lead to unexpectedly highvalue jobs later, but it requires something that has become a very scarce commodity in our current society.............PATIENCE.




ive never seen a better post on this board then this one ! theres too many people lisening to people on training corses and come off these corses thinking there and dog boll***s ive never gone out to give a quote apart from big jobs ive got better things to do with my time then driveing around the world makeing bugger all ok a may not be one of the big earners on here but this doesnt stop me makeing a few quid to put else where to make even more 

[carpet guy]

There speaks one of the most successful business people on here, not influenced by b*******t or concepts, Susan learned the business from her father and while doing very well, was open minded enough to take some basic advice on here and as a result inseased her, profitability and productivety the two things that will give higher profits.

I don't know Susan, but have read her many posts and she is a DOER rather than a THINKER.

As the NIKE advert says............................JUST DO IT !

[dan roberts]

Quoting....?
Quoting is easy and is the same across the board in both my businesses, it boils down every time to this :-

1) how much do you think the customer can afford?

2) what price do you think the customer would bail out at?

3) what price do you think the customer would think is too low?

4) PUT A PRICE IN THAT YOU WILL PROFIT AT, AND THE CUSTOMER WOULD FEEL SATISFIED WITH THE PRODUCT SHES
     LEFT WITH.

5) Everyone is happy

All work is good work, from the simplest to the most involved, it all leads on, quote for what u think this customer can afford and more importantly, get what u want from the quote according to your financial situation, its all about the profit, dont get caught up in any of the waffle on this site, making money to furnish your life is what we are all on about!!! Do it as quickly and as efforltessly as you can!!

[Bennie25]

Wow, how off topic,

I know how much to charge.

IMO Its best to go out to quote, not always it may depend on your local stituation.

But this is not the point.

This question is for those THAT DO GO OUT TO QUOTE. if you do not no offence but you cant help me.

the question;

How do you deal with resistence to going out to quote?

WHAT THE QUESTION WAS NOT;  how much to charge,

or weather to go out or not.

sorry just making it clear

[spindle]

imho

i think that you get a better conversion rate by quoting in person.......

start to build up a relationship( albeit a brief one) with the custy....
 look at what you think that the custy will/can pay....

if i take my car to the garage for repairs .........mechanic always rubs his chin "its gonna cost yer".............he is sizeing you up to see how much you will be willing to pay.....

if i start to meet resistance i'll throw a 10% discount at the end of pricing.....
then that way custy thinks they have gained something...

everybody is happy