[xxmattyxx]

I had a custy approach me today after doing there windows for the first time WFP, which was 18 days ago, saying they wernt impressed. Apparently the windows were minging, she said they looked like net-curtains when the sun shone on them.

Anyway, I was a bit annoyed as they hadnt phoned to complain, apparently he got up the ladder and did them himself afterwards. I would have liked to have seen them, at least to know how bad they were and to know what had caused it.

Anyway, when I first started doing this custy about 6 months ago it was trad and he came out and asked if I would be doing the frames, they were as minging as minging could be (black with dirt top bar), so I said then that I could but it would be more as they were so soiled. To which he declined, he obviously wanted it as a freebie, he wasnt going to pay for that. So I left them.

Anyway, when I did them WFP 18 days ago I did the lot with water from their outside tap first to give these minging frames a good going over then WFP'd them.

Today I said to her give it one more go  and we'll see how they come up, to which she seemed agreeable. I went up there today after finishing wrk to try to have a look but theres no-one in, so cant see round the back, the fronts look fine, but that may be becasue he did them


I havent had any other complaints so far but have noticed a little bit of spotting occasionally but by no means anything like what these guys are suggesting.

Im wondering if theyre problem custys as when I started doing them they moaned about their last window cleaner apparently breaking into the house 

So, what you guys reckon? Are they trying a fast one on, or could the windows really have been that bad even with 2 cleans on the same day?

Frames are uPVC.

Matt

[Count Phil]

The're lying.

[Bobs Window Cleaning]

If you went over them firstly with normal water, you might have got tap water dribble down even if you wfp them afterwards.

I dont understand why you used their water in the first place, the cost of cleaning 1 house wfp is pence in water usage.



Bob

[xxmattyxx]

If you went over them firstly with normal water, you might have got tap water dribble down even if you wfp them afterwards.


Bob

You think tap-water would make them appear as poor as she was saying?

I dont understand why you used their water in the first place, the cost of cleaning 1 house wfp is pence in water usage.



Bob

I am currently using a trolley system, and work out of a car, my water carrying capacity is limited, thus it seems doing frames first that are heavily soiled this way is perfectly acceptable.

Matt

[frames to panes]

I was going to say the same, i live in a hard water area and it only takes one squirt with a hosepipe, let them dry and they are pretty much ruined. My missus watered the kitchen windows and the plants. They have never come up properly since.

[frames to panes]

Still think they are lying though.

[Bobs Window Cleaning]

Tap water will leave the "net curtain effect"

Unless you let the tap water dry and come back in a couple of hours, the tap water will be sitting there waiting to dribble down.

 You have to bite the bullit on the first clean and that may mean you have to go home to get more water.

You should be ok next time so dont worry about it.

[Bobs Window Cleaning]

DJW

Unless you know these customers, why do you think they are lying?

Bob

[xxmattyxx]

I havent had this occur on all the other houses Ive used it, pleasantly pleased with the standard of work for first time round.

Im sure its not the tap-water.

Why are they lying? I dunno. I dunno if they are, sometimes you get an odd feeling from some custys, you know like when you know theyre not going to be that regular, the story about the previous window-cleaner breaking into their house with his mates seemed odd when they told me.

Perhpas they just dont like the thought of WFP or the need for her to be there for me to do them.

[NWH]

If you went over them firstly with normal water, you might have got tap water dribble down even if you wfp them afterwards.

I dont understand why you used their water in the first place, the cost of cleaning 1 house wfp is pence in water usage.



Bob

Right,don`t go over with them with tap water first this is a myth that will only make the window`s come up worse than before you even do them.The water that is full of minerals dries on the glass and leaves deposits on the glass,you then go over them with pure water and this fails to shift mineral deposits on the glass which you have put there,sacrafice the extra pure water that you`ll have to use in order to get them clean.The only way is to take your time on the first clean.

[xxmattyxx]

They wernt complaining about spotting, she said it was like a curtain.

[Bobs Window Cleaning]

Best thing to do is take a pair of new curtains next time and compare

Im sure you will be fine next time. NWH seems to be spot on (excuse the pun)

[NWH]

If it was like a curtain i know what you mean,almost like dry ripples of water.It seems to dry like this on some window`s until a few cleans,once the window`s are sterile it won`t dry like this in my experience,there`s still residue on the glass forming this pattern.The window`s that your talking about sheet or i`m a dutchman.

[williamx]

Matt

Firstly with spotting you need check what might be causing it, before the customer gets the blame.

I would check the following first

Your water has a tds reading of 000, take this reading from water that has come from your brush head.

Your brush head is clear of any dirt.

If you are producing and using pure water then the window got contaminated from some other source.

You can use tap water to do a 1st clean, but you must use plenty of pure water to completely rinse this water away, so it might not be viable to use.

What I do on 1st cleans is really scrub the frames first, then I will use the brush head to wipe the frames down of excess water then I clean the glass.

[frames to panes]

DJW

Unless you know these customers, why do you think they are lying?

Bob

If your a proper windowcleaner you would leave a contact number which he probably did. So why oh why didn't the customer phone up and complain? If the guy is capable of doing his own windows - why pay to have them done? That's the only reason why it smells a bit fishy to me. Of course i could be entirely wrong.

[NWH]

You will only see this effect of rippleing once they`ve had a really good shower of rain on them maybe it`s the first time since they`ve had rain,this will go after a few cleans.You also get this if you don`t rinse enough on the first couple of cleans.

[xxmattyxx]

DJW, yup they have my number, she goes by the house here everyday to take the sprog to school too.

Anyway, I can really only conclude that it is contamination from above the top horizontal bar, really heavily soiled and minging, that just didnt get rinsed thoroughly enough.

Just been back up there to have a natter with her and look at the glass, she seemed alright actually not too dogged off about it.

Next time, Im going to take the ladder and have a proper look at the top-side of the highest horizontal bar, see if it needs more of a clean off and maybe do them twice.

See how it comes up then.

[Wayne Thomas]

Let your customer know that unless they inform you of a problem with their windows within a maximum of 7 days you only have their word that the windows weren't cleaned properly and as you need to inspect them you can't tell what the problem was because they've been over them again.

Sounds to me like your customer wanted you to do all the hard work of cleaning all around the minging frames, leave it 18 days to complain, saying that they've re-done them ( yes the glass, not the frames).

You've been had, they saw you coming a mile.

Get it on your website, or on your window cleaning chits, that if the customer has a problem with your window cleaning work to inform you within a maximum of 7 days.

[xxmattyxx]

You've been had, they saw you coming a mile.

Why have I been had, because I didnt get paid?

[Stuart Webster]

Iv'e been WFP for 2 years and still get some new customers windows doing the net curtian thing. It's muck from the top edge. when you first do them you have to clean the top edge then let them dry, then clean again.

Dont presume all your customers windows will come up well, WFP is awful for some windows. Go back and do them for free. You didn't do them well enough first time.