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dai

  • Posts: 3503
Re: COMPLAINTS complaints complaints
« Reply #20 on: February 12, 2008, 09:49:26 pm »
Barry, you must be a hell of a lot better than me mate, I had more complaints when I was trad than ever I do now with WFP. They seem to accept a few spots a lot easier than a squeegee kick, or a detailing streak.
Just a thought, when doing them trad, they can instantly see if you leave the slightest mark. With WFP your long gone before they dry. lol

poleman

  • Posts: 2854
Re: COMPLAINTS complaints complaints
« Reply #21 on: February 12, 2008, 09:51:19 pm »
Quote
I GUARANTEE YOU GET 110% NO COMPLAINTS THIS WAY EVER !!!

ERRR I was a trad window cleaner for 15 years, customers will always complain, they did before WFP

Andy

NWH

  • Posts: 16952
Re: COMPLAINTS complaints complaints
« Reply #22 on: February 12, 2008, 09:52:56 pm »
If you have your rounds worth of work up to a good standard with using WFP if you then choose to employ and teach that person the right tecnique they will get less complaints working WFP than they would trad.

L.J.Thorpe

  • Posts: 2056
Re: COMPLAINTS complaints complaints
« Reply #23 on: February 12, 2008, 09:54:31 pm »
Barry, you must be a hell of a lot better than me mate, I had more complaints when I was trad than ever I do now with WFP. They seem to accept a few spots a lot easier than a squeegee kick, or a detailing streak.
Just a thought, when doing them trad, they can instantly see if you leave the slightest mark. With WFP your long gone before they dry. lol
damn right ;D ;D ;D i have said this before but its a LOT easier to make a window look crap trad than it is with wfp

brett walker

  • Posts: 1943
Re: COMPLAINTS complaints complaints
« Reply #24 on: February 12, 2008, 10:02:36 pm »
JUST FACE IT LADS!!!!!! WFP IS RUBBISH ITS LIKE TRYING TO PAINT WINDOW FRAMES WITH A HOSE PIPE , OR HAVING A CHOCOLATE FIRE GAURD IN YOUR LIVING ROOM   :(,  INVEST IN LADDERS!!  AND GOOD OLD ELBOW GREASE LIKE IVE BEEN DOING FOR 25 YEARS. I GUARANTEE  YOU GET 110% NO COMPLAINTS THIS WAY EVER !!!

HELLO AND WELCOME

TO CLEAN IT UP.

i find your manner a bit ignorant we are all here to help each other traditional and wfp, ive only been going 17 yrs looks like you are a very good hard worker doing trad for 25 yrs using ladders

perhaps you could help some of the newbies on the trad side

do you mind if i ask you why you are so anti wfp have you tried it?

if you ever decide to change over to wfp give me a shout i only live in nottingham :)

regards

Brett

Londoner

Re: COMPLAINTS complaints complaints
« Reply #25 on: February 13, 2008, 07:23:01 am »
All business is about making money. In the real world running a sucessful business means having a level of complaints.
Look at Macdonalds, crap food, take it or leave it menu, uncomfortable seats yet people are queueing up to buy from them.
Yet down the road in most towns there's a brilliant little cafe that does great food, much better choice, will cook your eggs how you like them etc etc. Why aren't all the customers going there?

People just want convenience. You are not going to please everybody. I've got a call back this morning to a bungalow I did trad on Monday. Thats how this job is.

geoffreyspecht

  • Posts: 485
Re: COMPLAINTS complaints complaints
« Reply #26 on: February 13, 2008, 01:16:29 pm »
never get any complaints

williamx

Re: COMPLAINTS complaints complaints
« Reply #27 on: February 13, 2008, 03:47:07 pm »
JUST FACE IT LADS!!!!!! WFP IS RUBBISH ITS LIKE TRYING TO PAINT WINDOW FRAMES WITH A HOSE PIPE , OR HAVING A CHOCOLATE FIRE GAURD IN YOUR LIVING ROOM   :(,  INVEST IN LADDERS!!  AND GOOD OLD ELBOW GREASE LIKE IVE BEEN DOING FOR 25 YEARS. I GUARANTEE  YOU GET 110% NO COMPLAINTS THIS WAY EVER !!!

Just got a bottle of champange for easter off one of my customers today, in gratitude for the service I give.

She and 10 of her neighbours ( they are all elderly and have been using him for years) sacked their prevoius trad cleaner last year because in her words "he is crap at cleaning windows" he has only been a window cleaner for the last 30 years. so he will soon learn how to do it.

And the point is, it does not matter if you use a wfp or are more traditional with cleaning windows, its whether you can clean them correctly, and both methods work, with the right amount of skill.

Londoner

Re: COMPLAINTS complaints complaints
« Reply #28 on: February 13, 2008, 05:04:54 pm »
never get any complaints

In that case you are working too hard.

Re: COMPLAINTS complaints complaints
« Reply #29 on: February 13, 2008, 05:46:56 pm »
JUST FACE IT LADS!!!!!! WFP IS RUBBISH ITS LIKE TRYING TO PAINT WINDOW FRAMES WITH A HOSE PIPE , OR HAVING A CHOCOLATE FIRE GAURD IN YOUR LIVING ROOM   :(,  INVEST IN LADDERS!!  AND GOOD OLD ELBOW GREASE LIKE IVE BEEN DOING FOR 25 YEARS. I GUARANTEE  YOU GET 110% NO COMPLAINTS THIS WAY EVER !!!
In 25 uears time I want to be retired  ;) Think I will stick with WFP.

110% no complaints doing trad you must be the only window cleaner in the UK or you do not get new custom, everyone moans at one point be it they had a bad day at the office or whatever, it is in everyone nature to complain, I very rarely get complaints but I still get them both trad and wfp.

Ian

G Griffin

  • Posts: 40745
Re: COMPLAINTS complaints complaints
« Reply #30 on: February 13, 2008, 05:56:32 pm »
Who says he`s a trad wc (Barry)?

He might be a painter and decorator. Then he`s right. Better to use ladders for painting window frames than a hose pipe.

                 Gerry  ;D.
⭐⭐⭐⭐⭐⭐

Re: COMPLAINTS complaints complaints
« Reply #31 on: February 13, 2008, 06:00:41 pm »
Who says he`s a trad wc (Barry)?

He might be a painter and decorator. Then he`s right. Better to use ladders for painting window frames than a hose pipe.

                 Gerry  ;D.
it was a rough guess seeing this is a window cleaning forum  :P

Ian  ;D

dai

  • Posts: 3503
Re: COMPLAINTS complaints complaints
« Reply #32 on: February 13, 2008, 06:11:01 pm »
I was thinking about this post when out working today. I couldn't remember when I last had a justifiable complaint. Sods law, one of my long standing customers came up to me and said she was cancelling. I asked if there was a problem, she replied yes. " I don't like that pole thing, it left my window sill dirty". Fair enough, but she has conveniently forgotten that all her plastic frames and PVC doors are all gleaming, and she gets the job done for the same price as when I was Trad.
Do you guys find that the ones you lose, are usually the ones your glad to see the back of? Dai

Re: COMPLAINTS complaints complaints
« Reply #33 on: February 13, 2008, 06:17:10 pm »
I was thinking about this post when out working today. I couldn't remember when I last had a justifiable complaint. Sods law, one of my long standing customers came up to me and said she was cancelling. I asked if there was a problem, she replied yes. " I don't like that pole thing, it left my window sill dirty". Fair enough, but she has conveniently forgotten that all her plastic frames and PVC doors are all gleaming, and she gets the job done for the same price as when I was Trad.
Do you guys find that the ones you lose, are usually the ones your glad to see the back of? Dai

most of the time yes  ;D

G Griffin

  • Posts: 40745
Re: COMPLAINTS complaints complaints
« Reply #34 on: February 13, 2008, 06:18:07 pm »
I just thought it was a poor analogy- wfp and painting with a hose pipe.
  I had a picture in my head  :P of him painting with a hose pipe.
    Just ignore me, I`m in one of those moods  :-\.

                      Gerry.
               ps. anyone know where I can get a 1000 litres of elbow grease.  
⭐⭐⭐⭐⭐⭐

Jeff Brimble

  • Posts: 4347
Re: COMPLAINTS complaints complaints
« Reply #35 on: February 13, 2008, 09:00:14 pm »
Same place you get a Packet of Blue Sparks  ;D

barry80

  • Posts: 116
Re: COMPLAINTS complaints complaints
« Reply #36 on: February 13, 2008, 10:12:05 pm »
Just got a bottle of champange for easter off one of my customers today, in gratitude for the service I give.

She and 10 of her neighbours ( they are all elderly and have been using him for years) sacked their prevoius trad cleaner last year because in her words "he is crap at cleaning windows" he has only been a window cleaner for the last 30 years. so he will soon learn how to do it.

And the point is, it does not matter if you use a wfp or are more traditional with cleaning windows, its whether you can clean them correctly, and both   WELL WELL LADS, OLD PEOPLE PUT UP WITH POLES (WFP) ETC ,BUT 75% MY CUSTS ARE YOUNG GEN! THEY EXPECT THE BEST, THATS WHY THEY EMPLOY MY PERFECT SKILLED TRAD SERVICES, IVE JUST STARTED ADVERTISEING THAT I DONT USE WFP , TRAD ONLY! GUESS WHAT? MY PHONE NEVER STOPS RINGING SO MY ROUND GETS BIGGER BY THE SECOND  , AS FOR CHAMPANGE WELL I GET BOTTLES OF  VINTAGE WHISKY, I PREFER THAT MORE TO CHAMPS.  ;)
hello.

AuRavelling79

  • Posts: 26634
Re: COMPLAINTS complaints complaints
« Reply #37 on: February 13, 2008, 10:23:50 pm »
Just got a bottle of champange for easter off one of my customers today, in gratitude for the service I give.

She and 10 of her neighbours ( they are all elderly and have been using him for years) sacked their prevoius trad cleaner last year because in her words "he is crap at cleaning windows" he has only been a window cleaner for the last 30 years. so he will soon learn how to do it.

And the point is, it does not matter if you use a wfp or are more traditional with cleaning windows, its whether you can clean them correctly, and both   WELL WELL LADS, OLD PEOPLE PUT UP WITH POLES (WFP) ETC ,BUT 75% MY CUSTS ARE YOUNG GEN! THEY EXPECT THE BEST, THATS WHY THEY EMPLOY MY PERFECT SKILLED TRAD SERVICES, IVE JUST STARTED ADVERTISEING THAT I DONT USE WFP , TRAD ONLY! GUESS WHAT? MY PHONE NEVER STOPS RINGING SO MY ROUND GETS BIGGER BY THE SECOND  , AS FOR CHAMPANGE WELL I GET BOTTLES OF  VINTAGE WHISKY, I PREFER THAT MORE TO CHAMPS.  ;)

That's the spirit Barry80! If only more people had your attitude, eh?

I must say I am surprised that you need to go on a trad. advertising campaign after 25 years of perfection at window cleaning ... I'd have thought your expert ways would have had you gaining referrals by the bucket load!

I bow to your greater wisdom, please teach me.
It's a game of three halves!

d s windowcleaning

  • Posts: 2782
Re: COMPLAINTS complaints complaints
« Reply #38 on: February 13, 2008, 10:28:36 pm »
i reckon barry80 you talk out of your a**e nobodys perfect mate , you minght think you are ,but from time to time we all do things to a bit below standard . im not saying we mean to but it happens .                                                        ANYWAY GO GET A WFP AND YOU WILL GET EVEN MORE CUSTOM CAUSE FACT YOU WILL BE DOING A BETTER JOB THEN YOU MINGHT BE NEARLY PERFECT .   Young or old mate my customers love wfp and see the diffrance pal  so the best thing for you mate is  :-X  :-X  :-X  :-X  :-X  :-X  :-X
where theres muck theres money

Londoner

Re: COMPLAINTS complaints complaints
« Reply #39 on: February 14, 2008, 07:42:53 am »
I had a customer complain that I hadn't done her bungalow with WFP. I was running low on water so I did them trad. She saw me and was out like a shot.

This lady was very dubious about WFP a year ago. How quickly things change.