[easy clean]

i continue to go to peoples houses and say, "you owe for last month as well". tom which they reply, "i sent you a cheque last week". when i then check my paper work they are right but the problem is i update george and print off in the middle of the week prior to the week comencing if that makes sense 

i m,ake a note of all chequea that come through on a pad before i pay them in, but i really winds me up that they take so lo9ng to send payment, does anyone else have these problems with customers?  how do you resolve it? i think i might even end up going back to the trusty old notebook

[Paul Coleman]

i continue to go to peoples houses and say, "you owe for last month as well". tom which they reply, "i sent you a cheque last week". when i then check my paper work they are right but the problem is i update george and print off in the middle of the week prior to the week comencing if that makes sense 

i m,ake a note of all chequea that come through on a pad before i pay them in, but i really winds me up that they take so lo9ng to send payment, does anyone else have these problems with customers?  how do you resolve it? i think i might even end up going back to the trusty old notebook

I use the MSWorks database but it will work on any basic database.  Have a field (column) set up called something like "AMOUNT OWED" which is formatted to currency.  If someone pays, reset that record to £0.00.  Have a report set up that says something like:-

IF "AMOUNT OWED"<>£0.00
PRINT
"NAME" "ADDRESS" "AMOUNT OWED "LAST CLEANED" or whatever appropriate field names you use in the database.

[NWH]

I list them all in a separate book throughout the day and then cross them off as they come in,simple.

[Jon-scwindows]

most of mine who arent in have paid within a week or so but i get a few that take 2-3 weeks - and thats supplying them with the prepaid envelope self addressed with a first class stamp!
shame- i havent tried george yet though.

[windowwashers]

I dont give envelopes or a stamp, if they pay late, they are charged a late payment fee. May sound harsh, you pay your phone bill late you are charged, credit card same banks same.

This is what I have done for a long time, the only ones that dont like it are the late payers and for some strange reason they now send payments on time, I even get sry notes sometrimes with cheques if they are not with me within a week. I class it as a respect type thing, I respect them  and they respect me by paying for the work we do ontime.

Ian

[windowwashers]

i don't think that'll work, even tho i run my business as a business m,ost people dont look at it like that and think we do it as a hobby

It works for me and a few others on here

[Ian W]

I must be very lucky. None of my customers seem to be late payers. Mind you, I spotted one of their neighbours has a Ferrari, so a few quid to have the windows done is a drop in the ocean!

I always use stamped addressed envelopes if they are not in. I guess it is whatever works for you.

[Roy Harding]

i continue to go to peoples houses and say, "you owe for last month as well". tom which they reply, "i sent you a cheque last week". when i then check my paper work they are right but the problem is i update george and print off in the middle of the week prior to the week comencing if that makes sense 

i m,ake a note of all chequea that come through on a pad before i pay them in, but i really winds me up that they take so lo9ng to send payment, does anyone else have these problems with customers?  how do you resolve it? i think i might even end up going back to the trusty old notebook

Hi Easy Clean

Really the simple solution would be buy a cheap palm off ebay, and download george palm version.

Then when you do a job mark it job done paid or owing, then when you get home, enter any cheques you have recieved through the post. Then after doing a hot sinc you have the latest round sheet on your palm.

When you next do a job check the job in george and it will say if the customer owes or not.

Roy