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I clean a cul de sac that all have good windows. They are all semis and I charge £5. I'm happy with the charge. There is one awkward customer. The last time I cleaned them trad I explained that I was going wfp and gave them an explanation letter. The first time I did them wfp the lady (bitch) in question said I would drip on the downstairs. I explained that I would let the dripping stop before I did the downstairs. She was very abrupt. Next month I asked her if she wanted them done. She said yes. I said I'd squeegee off her living room and kitchen window "simply to make them look better". After I was done, she complained that I had missed a window. It's a tiny one off the kitchen. I'd cleaned it, but hadn't squeegeed it off. I told her that I was only squeegeeing off the living room and kitchen, but I'd do it if she wanted. Today I'm back with a helper. I thought I may as well get him to trad the bottoms and we'll carry on like this from now on. I warned him about her. He managed to miss the little side one off the kitchen. Out she comes and I quote " Come here you, yes you." with the finger going. He looks, apologises and does it. She also says he hasn't cleaned the back door properly. She was right here, he did miss the window, but she was rude, very rude. All this for £5 My own feeling is that next month I'll just miss her out. If she comes out to ask why, I'll tell her she is too rude. What do you think/what would you do?
I would not come straight out with saying she is to rude even though you have every right to.