[Sir Squeaky]

I thought I'd see how unlucky I had been with WFP, or whether other people have had as much trouble.
Maybe some people were telling porkies about how customers love it...

I've lost another 2 today, to go with the 2 on monday.
That's 4 this month already, and I'm 6 months in.

I reckon that makes about 35-40 altogether.
It's cost at least £300-£400 of work so far.

They use every excuse in the book, but I've rarely seen much in the way of bad work.
I'm sure there will be many more.

That's a quarter of my round... so far...

[Nathanael Jones]

You don't have an option on the poll for gaining customers!! I've been very fortunate,.. not lost a single one, and actually picked up a good bit of work along the way too! Maybe its just my charm and good looks?? 

[Majestic]

With that amount of loss you could be doing something wrong. Did you go out with someone to show you how its done before you started.

If not you could try it just to see how someone else does it

[Phil Mitchell]

That does seem alot. If the works ok thats just really bad luck. I told all my custys Id pop back if they werent happy and so far lost 4 and re-cleaned 3. WFP now for 6 months and gaining new jobs every week.

[Count Phil]

I think you must need to develop better people skills or wfp skills. I think your rate of loss is quite high. I did come close to losing a few but managed to blag my way out of it and be really really nice. After a while they don't even think about it.

Mind you I only do ups and a few downs.

[clean]

Not a singe 1,if anything i have piked up more work since using WFP than when using ladders 

[Sir Squeaky]

I think you must need to develop better people skills or wfp skills.

I've worked successfully in jobs dealing with the public for many years.
I could sell ice to eskimos.

With that amount of loss you could be doing something wrong. Did you go out with someone to show you how its done before you started.

If not you could try it just to see how someone else does it

I know what I'm doing.
I've already explained...

They use every excuse in the book, but I've rarely seen much in the way of bad work.

I've done good work, but my round is full of moaners.
I'd invite any local window cleaner to inspect my work.
It's fine.

[supernova77]

Squeaky,

How did you acquite your work in the first place?

Have you thought of canvassing (a bit further afield) to gain some new customers so that you can dump all the moaners?

Andy

[pingu]

Did you explain your 'new' way of cleaning prior to starting WFP?

[nat]

Bit like their window cleaner then ain't it?

Seriously though, if the work was fine as your saying on any inspection, then there is definatly another reason for losing so many? just go out and replace them with people that won't cancel theres enough out there!

[jeff1]

I spent months before the change over explaining to all of my customers about wfp, cleaned all the tops of frames extra while I was still up the ladder, then when I did change over, I gave each and every one of them, an explanation letter, I never lost a single one, but I have gained many many more and its still growing.

I couldn't cast a vote?

[rp cleaning services]

squeaky,before you changed from the ladder to wfp did you ever call wfp to your customers,saying how rubbish it was? i can remember some of your comments on here slagging wfp saying you would never buy one,maybe they are picking this up,or has another window cleaner started up and under cutting

[Moderator David@stives]

Rog

Reading your post over the last couple of years , it looks like you have picked up a lot of Ian and Toshs castoffs not counting all the other wfp guys castoffs around Chepstow, also you bought some work off Ian , no disrepect to Ian but he wouldnt of sold you his best customers would he.

You mentioned before you went wfp about the amount of customers you picked up off other window cleaners because they didnt like wfp,  and perhaps many more who phoned you because your existing customers reccommended that you were trad.
Maybe its that type of customer which you are losing.

I also seem to remember you saying that you slated wfp to your customers often refering to it as a squirty stick..

I would just take stock , act as though it is the normal thing to do without explaining anything to your customers, be confident in what you do,

When you lose a customer do you ask them if you can check the windows to see what the problem is ?

The ones i lost were the cheaper private houses, where usually the occupants were moaners already, also the jobs tended to be underpriced ones for some reason.

I dont lose any these days.

Dave

[aztec]

i lost too many to count and getting fed up with it!

[Sir Squeaky]

Rog

Reading your post over the last couple of years , it looks like you have picked up a lot of Ian and Toshs castoffs not counting all the other wfp guys castoffs around Chepstow, also you bought some work off Ian , no disrepect to Ian but he wouldnt of sold you his best customers would he.

You mentioned before you went wfp about the amount of customers you picked up off other window cleaners because they didnt like wfp,  and perhaps many more who phoned you because your existing customers reccommended that you were trad.
Maybe its that type of customer which you are losing.

Hi Dave.
To be honest I've only had a dozen off Tosh or Ian.
They're fine.

The problem is with the existing ones I've done for 10 years, and Ian did for 10 years before that.
Most of them are the older generation. :

New stuff I've picked up has generally been fine, but that's only 1 or 2 a month if I'm lucky.

[Captain Scarlet]

you have no selection for 0, we have lost NO customers, Luke

[pingu]

Squeaky just sounds like you need to 're-group' and think of other ways to gain custom...

With very little effort this year I have picked up 80 customers....ok I lost a few but it's swings and round-abouts...

It really does sound like alot of accounts to lose but perhaps their 'age-group' has some point in these large loss's..why not just use the remaining 12 weeks or so of this year to see how many customers you can get and if your half the salesman you say you are, I bet you'll be amazed at how many you'll get....but then again you could just do what you normally do on this forum...

Moan, pregnant dog, gripe and complain about not having enough money to pay your tax liability.

[Russell Macdonald]

I'm not too sure Rog. To be honest i dumped more than i lost & replaced them
with better paying work.

Did you slag Wfp off to your custys like you did on here, if you did mate that
maybe part of the problem.

Macc

[Davew]

I think most of my customers like the results but cringe if they see the process. I feel quite embarassed when I see the mess it makes down the front of a rendered three story house
 I also have a flat right above the entrance of a seven day shop - embarassing or what?

[Ravensford]

None