[simonwonder]

hi all
could anyone help

have the possibility of taking over a window cleaning round
at the moment cleaned traditional . i'm  wfp  looking for an easy to understand explanatory  leaflet to give to the clients so that my investment is not wasted and the clients are good for the change
all help greatly received


email me or call me on 077921 74438  ask for simon

thanks in advance
as i know you can help as your advise in the past has been spot on

respect
simon

[SonOfFormby]

Ill e-mail you it

Lee

[jeff1]

email sent

[SonOfFormby]

email sent

Probably beat me

Sent too

Lee

[windowwashers]

hi all
could anyone help

have the possibility of taking over a window cleaning round
at the moment cleaned traditional . i'm  wfp  looking for an easy to understand explanatory  leaflet to give to the clients so that my investment is not wasted and the clients are good for the change
all help greatly received


email me or call me on 077921 74438  ask for simon

thanks in advance
as i know you can help as your advise in the past has been spot on

respect
simon

Before sending out a letter explaining wfp,

are most of the customers out? if so why upset them and get them to check your work everytime
2 would it be better to explain as and when the need arises?

if not letter was just a thought.

I am designing a new site to stop this problem in the future 

[Alex Wingrove]

dont bother

[niceandclean]

dont bother

What happens when the customer comes home after a first clean to possibly find a few spots and runs?? I personally find it alot easier being up front from the start with new and taken over customers!!

[simonwonder]

 thanks guys as i knew good advise thanks

[windowwashers]

dont bother

What happens when the customer comes home after a first clean to possibly find a few spots and runs?? I personally find it alot easier being up front from the start with new and taken over customers!!

Niceandclean possibly? I am always upfront with everyone customers m8's etc, I am always make it cleaer to a customer if they ever have a problem with my window cleaning to call me and I will be straight back to fix it. I can see a letter opening up alot of problems with people thinking stick and water to clean my house (you need washing up liquid and a sponge) I was talking to a customer today about wfp and the look on his face was a picture, I said you look baffled he said i am I spent about half an hour explaining everything hes over the moon, I said there maybe a few problems at the start his reply to that was I know you always do the best you can, if you think it will work I trust what your saying.

Now i could have not bothered saying anything at all and a letter IMO is asking for trouble, I could be very wrong here so please dont bully me it just IMO

[Alex Wingrove]

why will there be spots?

ive never had a problem, just expect not to earn as much and take your time, you only have runs when you dont do a proper job take your time scrub well and rinse

why create a problem?

[windowwashers]

why will there be spots?

ive never had a problem, just expect not to earn as much and take your time, you only have runs when you dont do a proper job take your time scrub well and rinse

why create a problem?

Have agree with Alex, sending a letter could very easy costs you alot, many people do not like change and can see this would cause alot of hassle that could easy be avoided.

[niceandclean]

dont bother

What happens when the customer comes home after a first clean to possibly find a few spots and runs?? I personally find it alot easier being up front from the start with new and taken over customers!!

Niceandclean possibly? I am always upfront with everyone customers m8's etc, I am always make it cleaer to a customer if they ever have a problem with my window cleaning to call me and I will be straight back to fix it. I can see a letter opening up alot of problems with people thinking stick and water to clean my house (you need washing up liquid and a sponge) I was talking to a customer today about wfp and the look on his face was a picture, I said you look baffled he said i am I spent about half an hour explaining everything hes over the moon, I said there maybe a few problems at the start his reply to that was I know you always do the best you can, if you think it will work I trust what your saying.

Now i could have not bothered saying anything at all and a letter IMO is asking for trouble, I could be very wrong here so please dont bully me it just IMO

Everyone does it differently. I have never spent half an hour explaining wfp to a customer. I tell them the basics and give them an explination letter, and that includes the oldies. To be honest Ian, where we are from, most customers have seen or heard of wfp,  nurses and doctors from the local hospitals, company execs from the science and business parks ect ect, so i really dont think you are going to have too much of a problem on change over. Even if my customers are not in, i leave a explination letter. To be honest my canvassers explain the way the system works when they sign up new customers and leave them one of my explination letters in most cases. The thing is, alot of people seem scared to tell thier existing customers of this fantastic, not so new way of cleaning. I did not loose one customer on the change over from trad to wfp, and i have not lost a customer to the way wfp cleans. But its up to you on how you on how you run your business, they are, after all your customers, not mine.    

[niceandclean]

why will there be spots?

ive never had a problem, just expect not to earn as much and take your time, you only have runs when you dont do a proper job take your time scrub well and rinse

why create a problem?

Possibly may have a few spots i said. I dont hang around to see how they dry up!!! I can honestly say i have on first cleans been told that on the second clean that one or two panes had a couple of spots, but we expected this as your letter explained it. As i said, its up to you how you do it, your customers.

[windowwashers]

dont bother

What happens when the customer comes home after a first clean to possibly find a few spots and runs?? I personally find it alot easier being up front from the start with new and taken over customers!!

Niceandclean possibly? I am always upfront with everyone customers m8's etc, I am always make it cleaer to a customer if they ever have a problem with my window cleaning to call me and I will be straight back to fix it. I can see a letter opening up alot of problems with people thinking stick and water to clean my house (you need washing up liquid and a sponge) I was talking to a customer today about wfp and the look on his face was a picture, I said you look baffled he said i am I spent about half an hour explaining everything hes over the moon, I said there maybe a few problems at the start his reply to that was I know you always do the best you can, if you think it will work I trust what your saying.

Now i could have not bothered saying anything at all and a letter IMO is asking for trouble, I could be very wrong here so please dont bully me it just IMO

Everyone does it differently. I have never spent half an hour explaining wfp to a customer. I tell them the basics and give them an explination letter, and that includes the oldies. To be honest Ian, where we are from, most customers have seen or heard of wfp,  nurses and doctors from the local hospitals, company execs from the science and business parks ect ect, so i really dont think you are going to have too much of a problem on change over. Even if my customers are not in, i leave a explination letter. To be honest my canvassers explain the way the system works when they sign up new customers and leave them one of my explination letters in most cases. The thing is, alot of people seem scared to tell thier existing customers of this fantastic, not so new way of cleaning. I did not loose one customer on the change over from trad to wfp, and i have not lost a customer to the way wfp cleans. But its up to you on how you on how you run your business, they are, after all your customers, not mine.    

Niceandclean I think you are in Cambridge arent you? Me too, I have not changed over yet and I am talking everything in like a sponge at the moment. I am replying as I want others to add their opinions aswell, I always say what I think, I'm not always right.
I may well use a letter, I can see it causing problems myself hence my replies so far but you never know the replies on here will help me decide one way or the other. please reply again as you do make sence  
the half hour I spent today was because I was not working, just popped in for a chat with the guy, I would not do that on every house or I would spend weeks doing it. I just want to get a feel of what people think and check back on here and see what others say.

[niceandclean]

Yeah im in Cambridge, thats why i said that i dont think you will have any or many problems on change over as i didnt. I would say 60-70% of my customers had either seen it or heard of wfp, but depends on what type of customers you have.  Its all about educating your customers, only you know the best way of doing that. Im only telling you how i have done/do it, but everybody does it differently, its about using and doing what you feel is best for you.

[windowwashers]

Yeah im in Cambridge, thats why i said that i dont think you will have any or many problems on change over as i didnt. I would say 60-70% of my customers had either seen it or heard of wfp, but depends on what type of customers you have.  Its all about educating your customers, only you know the best way of doing that. Im only telling you how i have done/do it, but everybody does it differently, its about using and doing what you feel is best for you.

is it possible to have a look at the letter you give people? I understand if you dont want to but  thought I would ask.
You never know you may have spoken to me in the past 

[niceandclean]

Yeah no problem, ill mail it tomorrow as im on the laptop. I got it from someone on here, they posted it in the document section.

[windowwashers]

Yeah no problem, ill mail it tomorrow as im on the laptop. I got it from someone on here, they posted it in the document section.

Cheers for that.......... I never did get your name

[dave0123]

Niceandclean.


Could i also possible to have a copy of the letter  please:P
dave0123@merseymail.com

I have jus started buying my equipment - Ro/pump/vari/tank  some should be here next few days..


i am also not sure weather to give out letters or not mayb just to the ones who are in but would like to see that letter  please thank you.


Dave

[Alex Wingrove]

i just go with if it aint broke don't fix if,

if they say they was a bit dirty apologize explain move on

but majority wont spot at all,  if they are clean, from being done previous then not going to be dirty frames etc, just some soap, and i havnt noticed that to  be a problem,

who cares if they don't like it, though bananas,