Just had a customer ring me tonight at 00:38 to cancel her windows, she left a message on my answerphone as I was asleep in bed and didn't get to the phone in time, saying:
"Just ringing to cancel my windows, know I owe some money (£28.00), I don't think your figures are right, but I'm not happy with the water that's left on the windows (been doing her windows like this for over a year now!).
So I rang her back straight away after listening to the message.
To say the least she was surprised, she said "Oh I didn't expect you to ring back" I said "I didn't expect anybody to wake me up at midnight just to cancel their windows!!!"
Anyway one thing led to another and basically I lost my rag with her, it turns out some t99sers who have just started out have offered to do her windows cheaper using ladders and that's why she's dropped us. Obviously she thought I wouldn't get the message till the morning, by which time she would be away to work.
It wasn't even as if we had just done her windows, they were last done 3 weeks ago and weren't due till next week, so why the need to ring in the middle of the night

I've now had a couple of large whiskys to calm myself, but I still can't get to sleep, going to go around first thing to collect my money and make sure she is fully aware that I'm not a happy bunny at being woken up!!

For christ's sake, we are only cleaning windows, it's not the end of the world, but I'm still fuming at being woken up.
On the plus side, I stuck an advert in the local weekly last Thursday and have so far picked up 24 houses, totalling around £300+, including one that's £100 every 8 weeks.
.................I'm feeling better already
