[Ian Rochester]

Just had a customer ring me tonight at 00:38 to cancel her windows, she left a message on my answerphone as I was asleep in bed and didn't get to the phone in time, saying:

"Just ringing to cancel my windows, know I owe some money (£28.00), I don't think your figures are right, but I'm not happy with the water that's left on the windows (been doing her windows like this for over a year now!).

So I rang her back straight away after listening to the message. 

To say the least she was surprised, she said "Oh I didn't expect you to ring back"  I said "I didn't expect anybody to wake me up at midnight just to cancel their windows!!!"

Anyway one thing led to another and basically I lost my rag with her, it turns out some t99sers who have just started out have offered to do her windows cheaper using ladders and that's why she's dropped us.  Obviously she thought I wouldn't get the message till the morning, by which time she would be away to work.

It wasn't even as if we had just done her windows, they were last done 3 weeks ago and weren't due till next week, so why the need to ring in the middle of the night

I've now had a couple of large whiskys to calm myself, but I still can't get to sleep, going to go around first thing to collect my money and make sure she is fully aware that I'm not a happy bunny at being woken up!!


For christ's sake, we are only cleaning windows, it's not the end of the world, but I'm still fuming at being woken up.

On the plus side, I stuck an advert in the local weekly last Thursday and have so far picked up 24 houses, totalling around £300+, including one that's £100 every 8 weeks. 

.................I'm feeling better already   

[LWC]

For christ's sake, we are only cleaning windows, it's not the end of the world, but I'm still fuming at being woken up.

here here 

thats ridicuous that is mate, do you have kids? baby? if someone did that, and i do have kids i wouldve gone mental

[Dean Aspects]

I had one old lady phone me at 2.30 in the morning to ask if i had put her outside tap on! i went mental at her i couldnt believe she had phoned at that time in the morning she was dropped

[xxmattyxx]

Why dont you just go round there one night and clean her windows at 12.30?

Well, okay, theyre cancelled, go collect your money at that time then.

 

[Ian Rochester]

What a good idea!!

[xxmattyxx]

Post her number on here, we can all ring, in rota, on a different night, at 12.30, asking if shes looking for a window-cleaner   

[jeff1]

I had the same thing happen to me a few years ago, Customer phoned at midnight, asking if I could be there at 7.00am as her daughter was getting married that day,

The thing that wound me up the most was she asked me not come before 7.00am as they would still be in bed until 7.00am :

I kept the words I wanted to say to myself, but told her as she wasn't due for another couple of weeks and in affect this was a call out,  it would cost her 3 times the clean, and in a couple of weeks time, she would have to stay in-line with everyone else and have her windows done again.

She paid up and 2 weeks later I had a piece of wedding cake the thing is I don't like fruit cake.

[Limpiador de la ventana.]

Why dont you just go round there one night and clean her windows at 12.30?

Well, okay, theyre cancelled, go collect your money at that time then.

 

[simon knight]

I always get well panicky if the phone goes after midnight. It's either a wrong number or someones died.

I would have gone ballistic if I were Lionheart.

[Ian Rochester]

Went and got my money off her today.

[EasyClean]

Went and got my money off her today, made sure my sticky hands landed all over her big panes!!!

Leave her telephone number plastered around the telephone booths as 'offering services' if you get my drift. Some people are so thoughtless and inconsiderate!

[brightnclean]

The so called "Pro's"    :  And you wonder why window cleaners get a bad reputation. Rise above it and ACT professionally.

[matt]

i was once phoned o a sunday at 12.45, i got out of bed and answered the phone, it woke my little daughter up which really wound me up

the lady was just phoning to let me know she was posting the cheque first thing monday morning

i was professional, i said " you phoned me to tell me that , at 12.45 "

yes she said

i hung up

[Roy Harding]

I used to sell window cleaning equipment nationwide about 15yrs ago. I had a window cleaner ring me at 12:30 Christmas night to order equipment. I was fast asleep perhaps he comes on this site?

Roy

[Nameless Drudge]

hello,this is my first post,could you perhaps let me know how you worded your ad in the weekly that seems to have worked so well, i am thinking that something in it must have triggered such an excellent response. 

[AuRavelling79]

I used to sell window cleaning equipment nationwide about 15yrs ago. I had a window cleaner ring me at 12:30 Christmas night to order equipment. I was fast asleep perhaps he comes on this site?

Roy

Do you think he might not "do" Xmas? Roy!

[Roy Harding]

I used to sell window cleaning equipment nationwide about 15yrs ago. I had a window cleaner ring me at 12:30 Christmas night to order equipment. I was fast asleep perhaps he comes on this site?

Roy

Do you think he might not "do" Xmas? Roy!

Why's that then  Malc? 

Roy

[Ian Rochester]

Sean

Send me your email and I'll send you a copy of our advert.

Ian