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Yreah, relaxed manner, thats what I'm talking about.. and being able to stop for a coffee/chat/smoke without fretting that you could have earned another quid.
It seems to me that a lot of window cleaners here are obsessed with money? Some refuse to drink tea, or talk with their customers, in case it slows them down slightly? some work on sundays? Well maybe I'm just unprofessional, but part of why i work self employed is to ESCAPE from the situation of having to work 8 hours non stop with a foreman breathing down my neck... Any other lazy gits out there?
why rush, you might not be here tomorrow
As usual Matt I agree. I often rush through my work, but I never turn down a drink or biscuits.If you can't spare a couple of minutes for a customer then you must be desperate.It does wonders for customer relations and your reputation to have time for people.Being impersonal won't make you look good. If it wasn't for the time I've given customers over the years and relationships I've built up, I bet WFP would have lost me a lot more people.As it is, a lot gave me a second or third chance.
Quote from: Squeaky Clean. on July 17, 2007, 09:13:12 amAs usual Matt I agree. I often rush through my work, but I never turn down a drink or biscuits.If you can't spare a couple of minutes for a customer then you must be desperate.It does wonders for customer relations and your reputation to have time for people.Being impersonal won't make you look good. If it wasn't for the time I've given customers over the years and relationships I've built up, I bet WFP would have lost me a lot more people.As it is, a lot gave me a second or third chance.What you say is so true Rog but I've found another side to it as well. Being too friendly with the customers can cause a "familiarity breeds contempt" scenario. Too many of them used to use my friendly nature as a way of doing the "not today thanks" or "could you just.........." for no extra money. Although I will engage in brief conversation at times, I have found it easier not to be too friendly with the customers. I have been trying to lift my window cleaning from "local window cleaner doing a round" to "small business needing to make a profit". I find that those two things do not mix as well as I once thought they would so I keep my distance a bit more now.Some people find it more suitable to keep it very friendly and nothing wrong with that but I feel more comfortable keeping it more on a business footing.
It does wonders for customer relations and your reputation to have time for people.Being impersonal won't make you look good.
Being too friendly with the customers can cause a "familiarity breeds contempt" scenario. Too many of them used to use my friendly nature as a way of doing the "not today thanks" or "could you just.........." for no extra money.