[absolutecleaning]

I was told by my local supplier that stain pro was ok to use a a pre spray.

We used it as a pre spray and then cleaned carpet using dry blend for the clean.

The customer has phoned back today saying that it has left a "damp mottled" type of stain all over the carpet.

I am going to see them tomorrow night when I will actually know what they mean.

In the meantime has anyone got experience of why these two chemicals shoudl have caused a problem or what else may have?

Many Thanks

Simon

[dirtbusters]

because stain pro is ahigh alkali product it must be neutralised with an acidic rinse , dry blend is also at the high end of the scale. i would presume you have caused some sort of browning to occur. re clean with fibre and fabric rinse and should be ok. if very bad then browning prescription will have to be sprayed on first.
stain pro is a spotter not a prespray. the only time i have used it as a prespray was on a very milk stained nursery carpet ,worked well and neutralised after.

[darren72]

Dont know what you have done to the carpet but using stainpro as a prespray will be expensive your better of sticking to multipro.

[John Kelly]

As already stated, Stain Pro is a spotter and designed to treat stains and spots in a localised area then thoroughly rinsed out. Using this together with Dry Blend which again is a heavy detergent has been overkill. You have probably just left too much chemical in the carpet, especially the Stain Pro and when dry has caused residue marks.
You really only need to use a heavy duty pre-spray and extraction detergent on really badly soiled carpets. On normal soiling either a suitable extraction detergent for the type of fibre or a suitable pre-spray rinsed with Fibre & Fabric rinse or water should suffice.
You should be aiming to leave as little residue in the carpet as possible but still achieve respectable results.
I would think this one should respond to a good rinse with Fibre & Fabric Rinse.

[absolutecleaning]

Thanks guys,

So fibre and fabric rinse as a solution through the cleaner I presume?  Dos this need to be done urgently (the clean was done on Saturday) or does it not really matter too much?

Many Thanks

[John Kelly]

If it is detergent residue then it shouldn't matter how long you take to do it. It will be dry and not causing anymore problems. However to keep your customer happy you should be looking to rectify as soon as possible.

[absolutecleaning]

Absolutely agree - luckily customer is fine.


Have just done it and looks ok but due to colour of carpet will not really be able to tell til dry.

[absolutecleaning]

It hasn't worked 

Am going to try Browning Prescription now (although this is on the advice of the same supplier who recommended stain pro without the rinse in the first place)

An other ideas - I really dont want to fork out for a new carpet