[pylofm]

Well I have been going for the grand total of 43 weeks now and on occassion do get called back to a customer as something is not quite right...for the most part it is normally that I have missed some cobwebs...

Now I would love to say that I have never had a complaint but that would be just plain lying....now it is not alot but I have had a few complaints and they do get me down...I have gone back to rectify the complaint but would rather not....

Now be honest, do you get called back?....I know everyone would like to think that they are perfect but I would just be intrested in your events.

Cheers
Dave.

[Clive McDonald]

I get called back, and very often it's annoying because I have done a blinding job overall  and put far more effort in than the price demanded.
Sometimes I think they just like to see me again.
Ply mate change your thingybob.

[KJG]

I've never been pulled - commercial or domestic, even on bumping benders. Just lucky I guess

[SherwoodCleaningSe]

Only time in 10 years of trad was for a nhs clinic, they where expecting me to do windows not in the agreement, did them anyway and put the price onto a hospital I did a few weeks later.

Wfp I've had a couple and one place the window still comes up bad so I now blade it instead.

Simon.

[East coast window cleaning Services]

Never in my life have i ever had a call back.

[vwm]

been doing a few freebees over con roofs ect  existing customers, never been cleaned in years and i do it for a bit of advirtising amazing on how many job you pick up.

but this one customer complained about her windows so i went back to see what the problem was. the windows i normanly do perfect, she was complaining about the freebe saying it was spotty and said she isnt going to pay.

what a bloody cheek she hasnt had to pay for it anyway

pick up 2 jobs from it mind so charged her a fiver on top of normal charge, she wasnt impress at all but nor was i and the 2 new customers made up for it

it was find another w/c time for her lol new customers couldnt belive it

[KJG]

been doing a few freebees over con roofs ect  existing customers, never been cleaned in years and i do it for a bit of advirtising amazing on how many job you pick up.

but this one customer complained about her windows so i went back to see what the problem was. the windows i normanly do perfect, she was complaining about the freebe saying it was spotty and said she isnt going to pay.

what a bloody cheek she hasnt had to pay for it anyway

pick up 2 jobs from it mind so charged her a fiver on top of normal charge, she wasnt impress at all but nor was i and the 2 new customers made up for it

it was find another w/c time for her lol new customers couldnt belive it

Favours at work and in business have usually ended up having the opposite effect in my experience

[M & C Window Cleaning]

Favours at work and in business have usually ended up having the opposite effect in my experience

That's my experience as well. Some years back I broke a personal rule of mine about doing favours and I made a consession for a likeable old lady who couldn't afford a small increase I made (So she said). 

I suggested, "I'll do them evey other time for you if you like. Save you not having them done at all."

Mistake!!! Next time I went round I lost the entire block of flats to every other time. She'd gone round all her pals saying "He'll do them every other time if you like."

So I put them all up again as they were near a busy road and used to get really dirty.

When I thought about it, I thought what a fool I'd been. The woman chain smoked and was telling me she couldn't afford a small price rise, the first in three years. I couldn't help thinking about the cost of all those ciggies.

I didn't do that again!

Been pulled up a hand full of times because odd "mistakes" I've made. But when you compare the number of mistakes with the amount of glass I've cleaned in my time in the trade it's infinitessimal. Most of the time the so-called "mistakes" are dirt on the inside or blown double glazing and I've had to choose my words carefully when pointing it out so as not to make the custy feel small.

[smiler]

Had one daft woman who claimed her patio doors hadnt been done cause there was still a cobweb across the top of her door. When i pointed out that the same spider could have produced another strand she tried to tell me this was impossible cause all spiders were dead at that time of year. I just laughed at her,shook my head in disbelief and walked away,some customers come away with some guff

[Paul Coleman]

Well I have been going for the grand total of 43 weeks now and on occassion do get called back to a customer as something is not quite right...for the most part it is normally that I have missed some cobwebs...

Now I would love to say that I have never had a complaint but that would be just plain lying....now it is not alot but I have had a few complaints and they do get me down...I have gone back to rectify the complaint but would rather not....

Now be honest, do you get called back?....I know everyone would like to think that they are perfect but I would just be intrested in your events.

Cheers
Dave.

I don't think I've ever been called back but there has been the occasional grumble about my window cleaning on the previous visit.  Apart from some ultra fussy guy who was looking for an excuse to cancel, that hasn't happened for a very long time.

[pylofm]

Ok, when I have said 'call back', perhaps I should have said complaints whether that day or when you have gone back and they have made a comment about the last clean.

Thanks
Dave.

[xxmattyxx]

Ok, when I have said 'call back', perhaps I should have said complaints whether that day or when you have gone back and they have made a comment about the last clean.

Thanks
Dave.

Yup, who hasn't?

If anyone says they haven't then theyre lying; even if its because when they first set-up as a window cleaner they made mistakes as any novice would.

However, Ive been shining for nearly 10 years and Im SURE I still make mistakes, I dont mean to, but Im only human. I try to the best I can given the constraints of the job (accessibility/time alloted per house/consideration of custy; by that I mean those who continually water their hanging baskets over the patio doors never get the continued care I might normally give a dirty pane of glass).

However, I've never been called back, Ive had a comment made on the next visit, maybe had to explain about blown double glazing, or even had one of my cloths returned which I dropped on the last visit   

[LWC]

i had a complaint years ago when i was trad, but that was the monkeys fault that worked for me lol. the house was £4 and she was a right snot, just did them again for her

had one in the start with wfp, went back and did them again...but seriously, none for a year now

[SherwoodCleaningSe]

I've had the blown double glazing lark a few times, some customers just don't get it.  No proper complaints on trad work ever though, I'm sure I've made my fair share of mistakes though.

[M & C Window Cleaning]

Yup, who hasn't?

If anyone says they haven't then theyre lying; even if its because when they first set-up as a window cleaner they made mistakes as any novice would.

However, Ive been shining for nearly 10 years and Im SURE I still make mistakes, I dont mean to, but Im only human. I try to the best I can given the constraints of the job (accessibility/time alloted per house/consideration of custy; by that I mean those who continually water their hanging baskets over the patio doors never get the continued care I might normally give a dirty pane of glass).

However, I've never been called back, Ive had a comment made on the next visit, maybe had to explain about blown double glazing, or even had one of my cloths returned which I dropped on the last visit

I agree with your comments though in my case it's been thirty years.

My previous comments wern't quite correct because I didn't include my experiences when starting up.

I worked with another chap for three weeks b4 we split up because we couldn't see eye to eye on working practice. Neither of us new how to clean windows and we were learning as we went. When we split up he didn't carry on for long, but I did. It was all leather & scrim work in those days and I lost about 50% of the work I took on. But I stuck it out and learned the skills. Then after a year a mate showed me this new tool he'd been using. It was "fantastic" he said.

It was the sqeegee!!!

Though I did have some fun learning how to use a sqeegee with no one to guide me, I started gaining custies faster than I lost them and really started to enjoy my work. Never looked back after that. I am hoping the same will be true of WFP when I make the switch.

I have to say too, that I'm still learning and since being introduced to this forum have found many useful tips.

Keep it up.

[Helen]

Our T & C's state any "issues" must be "fedback" within 24 hours of clean. They are few and far between, but do happen, as someone already said we are only human and we all make mistakes.
We investigate ALL issues. The majority of the time is that the insides need cleaning, so 95% of these arrange an inside for the next time.
We do have staff, so we spot check anyway and if the standard is lower than required they lose their "quality" bonus against the spot checking and if we receive complaints which are justified.
As for comments about the last visit? yes we all get them and the way round that is just to politely say, well if you had let us know within 24 hours, we would have come back and put it right for you.
Watch out for the serial "whingers", 3 months running of unjustified whinging and you have one! so get rid as they will never be happy

[Londoner]

When you are dealing with the general public you are going to get problems from time to time.
For many years I worked for a major multinational company and part of my job was as the technical support to the customer services department. Boy did we get some nut cases there, so every thing I get now seems mild in comparison.

Big companies have a complaints level strategy which means basically that too many complaints are bad but not enough complaints are also bad.

The logic goes that you only have to do so much to satisfy 95% of your customers. If you go all out to satisfy everyone all the time you are going to be putting in a lot of wasted effort.

I would find it hard to adopt this policy myself but I can see that I am sometimes a bit obsessive about thing that don't really matter.

[KJG]

Ok, when I have said 'call back', perhaps I should have said complaints whether that day or when you have gone back and they have made a comment about the last clean.

Thanks
Dave.

Yup, who hasn't?

If anyone says they haven't then theyre lying; even if its because when they first set-up as a window cleaner they made mistakes as any novice would.

....

What a choice, fibber or smug bleeder!

[xxmattyxx]

My comments were meant as saying, bearing in mind trad window cleaning is a skill, that it takes time to become capable, and before that happens mistakes will be made.

Im sure in a similiar light, if I was to become a landscaper then Id make mistakes there too laying slabs or installing a pond, prior to becoming capable. And even after that Id imagine mistakes might possibly occur, just as I said Im human.

No offence intended

Matt

[KJG]

My comments were meant as saying, bearing in mind trad window cleaning is a skill, that it takes time to become capable, and before that happens mistakes will be made.

Im sure in a similiar light, if I was to become a landscaper then Id make mistakes there too laying slabs or installing a pond, prior to becoming capable. And even after that Id imagine mistakes might possibly occur, just as I said Im human.

No offence intended

Matt

Lol, I was only joking yer daft bugger Get the money in, that's all that matters