[Majestic]

I have to submit a tender for a large window / communal cleaning contract.
How would you answer these questions

1

Describe your approach to training and development of your workforce

2


Describe how you will be able demonstrate consistency and continuity in terms of  your operatives undertaking duties under the contract

[Tosh]

John,

I think you've just got to waffle something that sounds right.

For the first question, have a google at this link and pick stuff out and cobble it together:

http://www.peopleinsight.co.uk/index.html

I'd probably describe the majority of the training as 'in house' by highly experienced operators who conform to a big list of safety manuals and regulations. 

The development part is the tough one, use the link and lots of buzz words like 'empowerment', 'job rotation'.  I would also include in it a six-monthly and annual appraisal of your staff; the six-monthly being an informal chat as to how they're progressing (pointing out their strengths and weaknesses) and an annual appraisal that is more formal; written down and discussed over a coffee.  That should play a major feature of 'development'.

We used to do IIP (Investors in People) in the army, it was a pain but forced good management skills.

The second question sounds like they're wanting to know how you're going to maintain your standards of work.  Here you've got to write down what management checks you carry out.  Do you check your operatives work?  Do you do spot checks; out of the blue?  Do you get someone from the company to sign off your operatives work?

I hope I've helped.

[Majestic]

Thanks Tosh
Some great quotes on that site

[steve m]

easy

 1.  n/a   work on my own

2.   ditto

[AuRavelling79]

1. I can't be a*****d answering this stupid jobsworth question.
2. See 1. above.

 

[Majestic]

Done, and sent off

[KJG]

What a load of cobblers. Thanks goodness for back-handers