[lee_gundry]

i have been reading the terms & conditions of other carpet cleaners invoice forms.Some of them have terms & conditions on the back,stating that damaged items will only be replaced at the (current value) of the item cleaned.taking into concidaration wear & tear & general condition.


question is
can they do this,
or is it old for new replacement by law


Lee G

[Len Gribble]

Lee

Think of it in this way your car is a right off due say one of the emergence services will there insurance replace it old for new you have had it one year and the same model is still being built. NO so is it the law how can it be it was one of the staff who done it. I think you will find our insurance covers the same, however customers insurance may, if a problem here I would pass it to mine and let them sort it out! But watch for the rise next year!

By the way a solicitor wrote my tc so any come back is on him. Copies for sale don’t ask the price if you do you can’t afford it!  

Len

[Doug Holloway]

Lee,

As I understand it the value of something is its current value not what it cost.

If you demolished a 10 year old Nissan Micra worth £50 would you expect to buy  the unlucky owner a new one for £6000?

Cheers,

Doug

[Shaun_Ashmore]

I think they may be a cut off point, my wife used to work in insurance and an old bloke who had a well looked after older car but still in manufacture had it prangged by another motorist, the cost to repair was greater than the cost of the car so it was written off and an offer for an old car in good condition was made.

Shaun

[John_Flynn]

The above has happened to my wife twice when Pillocks have run into the back of her car.

The insurance Co will olny do what is BEST for THEM !!

[Dennis]

Try sitting in the passenger seat as your wife decides to have a fight with the back of a JCB with her Fiesta and all you can see is the bucket coming to re-arrange your head.   :  Bless her!

[lee_gundry]

so if a carpet cleaner was to clean a 10 yr old suite,few rips,split seames etc,& this was ruined some how,and  the carpet cleaner was to pay from his own pocket to replace the suite would he replace the suite with a second hand one

trip to dfs for a new one.

offer £300.00 as the current value of damaged item


Lee G

[Doug Holloway]

Lee,

About 10 years ago I caused some rust marks on a carpet due to not being careful enough.

I went back to remove them with Prochem Magica which unfortunately caused colour loss.

The carpet was 17 years old and the lady wanted a new one.I said no way as it was an old carpet anyway.(They had pots of money,hubby was a merchant banker).

She went to citizens advice who wrote to me.

I offered £25 compensation as carpet was old and worn.

They wrote back asuggesting £65(lady had quote of £650 for new carpet.)

I wrote back offering to split the differrence at £45.

This was accepted.

At no time was payment for a new carpet suggested by CA.

The whole incident was depressing as I felt I should have prevented it in the first place ,  but usually rust comes out O.K.However I was not prepared to be bullied.

Cheers,

Doug

[Ken Wainwright]

I have the opposite view to most here. In my lounge is Axminster's Super Dartmoor. It cost me £XXXX. If Jasona, b or c were to clean it and cause damage beyond repair, then I would expect it to be replaced with an identical carpet of at least the same condition and state of wear as prior to his arrival. Anything less would mean that I would have suffered a loss even though the carpet had been replaced. What is the chance of anyone finding the same carpet as mine, in the same condition but second hand? Virtually nil. I would not be interested in financial compensation. I want my carpet!

Why liken this scenario as discussed with car insurance? It's quite removed from furnishings. A closer comparison would be House Contents insurance. Most of these policies will replace old with new as it's the only practical way to obtain client satisfaction.

Safe and happy cleaning:)

Ken

PS Even with motor insurance, replacement parts will be new, not second hand.

PPS  If I had chosen an NCCA member to clean my carpet, I could rest assured that not only was he/she suitably trained, but also carried Treatment Risk Insurance.

[Derek]

Hi

This is the point surely where an Insurance loss adjuster would step in

I have seen evidence that 'on average' an item such as is being discussed would be written off within ten years (yes, I know that some carpets are in their prime at ten years old that's why I said on average)

So if a damaged item is five years old the the owner would have to find fifty percent of the replacement cost...probably at the original purchase price. The thinking behind this is that the customer has had half the use of the items life expectancy. Sounds fair although the customer wouldn't have been thinking of replacing at that time which does lead to acrimony

Derek

[gwrightson]

Ken are you suggesting that non nca trained members
do not have treatment risk insurance,
i can assure you i have
geoff

[Dynafoam]

Geoff,

I think Ken was referring to the fact that the cover in a condition of membership, rather than inferring that we 'outsiders' do not have cover - though it is a possibility.

[Ken Wainwright]

Thanks John

Safe and happy cleaning:)
Ken

[gwrightson]

point taken,
just looked like an implication, but it is not the only guarrantee a c.c. is covered," thats the point
i was trying to make "

been a
member of ncca
geoff

[Derek]

Geoff

I take that you are saying that you are a...."has been"?    

Derek

[gwrightson]

ohhhhhhhhhh  no derick   not a has been,
though some might argue the point  , but am considering of having the oppurtunity to be" a has been"
geoff

[Dynafoam]

Derek,

Better a 'has been' than a 'never was'  

John.