[Karl Wildey]

If you going to put 'or its free' on any advertising, you got to know what you are doing and do a good job, or it will be free.

Maybe the 'or its free' says more about those afriad to use it. I don't think a cowboy would even risk it as he would be working for nothing, hence thats why you only see this on professional carpet cleaner vans.

Got a website for the card dispensers somewhere in my misc file in the office, will dig it out if I remember tomorrow

[Steve Chapman]

The fact is you can't "make" someone be satisfied with the cleaning even if it's the best in the world!

I've had jobs where we've done a fantastic job and even tho the customer has readily paid up, they've still said they are unhappy about this or that! Just because they are a miserable so & so.

If i'm satisfied i've done a brilliant job i'm certainly not gonna give it away for free!

wheres the sense in that?  -  and if you never intend to then thats misleading also

regards
steve

[Mike Halliday]

I think 'the happy or you don't pay guarantee' is a case of get started, show them a test sample and then ask them 'will you be happy with this result?'

if they say 'no' then you pack up and leave, if they say yes then you are guaranteed to be paid,  so its not as if you are cleaning a carpet then finding out if they are happy and are willing to pay you.

mike

[Neil Grainger]

Its a sales ploy and it also makes the customer feel safe with you as a company.

[Karl Wildey]

Been running the 'or its free' for over 5 years, and never given a free job. I do get lots of worried clients who do not know who they are getting from yellow pages, so this 'fail safe', puts they mind at rest.

Saying that I live in Norfolk, and its quiet and relaxed. If I lived in one of the busier cities in the Uk, I would not use it as too many scammers in the larger places.