A £15 customer phoned me up today to tell me he has sold his house and will be moving out to rural Hampshire in three weeks. What he was really saying was don't bother coming to do the windows next week, or ever again.
He said he would leave my details for the new people but I have heard it all before. The new people won't want their windows cleaned. I knew that when he told me their surname.
At least he had the decency to tell me. But this happens a lot. He is a typical example , he retired a few years back but is now "downsizing" to somewhere cheaper to free up some of the money on the house.
It got me thinking, although I do have some younger customers the vast majority are past retirement age and many are frankly on their last legs. Quite a few could pop off at any time, thats not being cynical its just a fact.
Usually round here when a house is sold the new people are asian. No problem with that except they don't seem to understand the concept of having a window cleaner. Its not in their culture. I do have a few asian customers but they are all very british asian and not representative of the population as a whole.
So it got me thinking, am I a typical example? has everyone got an aging customer base like me? If so, what will it be like in say ten years time when most of them have gone (one way or another) and there is nobody to replace them.