[craigp]

top men

whats wrong with us then Chris? lol.

[Chris R]

whats wrong with us then Chris?

Nothing at all mate 

But John Bolton is the man to ask for info on a tech problem like this, and he will not post on this forum.

regards

Chris

[*paul_moss]

Jason
How did you get a misuss like that you ugly rat.

[Jason Hedges]

Hi Paul,

Thanks mate, its a good picture of her but a bad one of me !

One too many glasses of sangria!

Why isn't there a picture of you with your profile?

[Jason Hedges]

Jealousy will get you nowhere

Not all carpet cleaners are good looking, fit young studs like me!

As you well know

[AquaMagic]

Id agree with Steve Gunn on this one, time to run for the hills and let the NCCA sort it out, they will recommend Paul Pearce im sure, i dont think he will be cheap but he delivered my training (with Pawlo) at the NCCA course and this guy knows his stuff.  Another guy that certainly knows his stuff is John Bolton but as previuosly described he wont post on here, id trust my reputation to either of these gents, Along with Ken Wainwright and Derek Bolton, if these men cant sort you it cannot be sorted, another idea may be to post on some of the american forums, you never know our cousins across the pond may have a answer to your problems. I wish you luck, jus out of interest what extraction machine do you use?

Dene

[murky]

As every one has said, the In s Co will not give her a new suite, they will pay on indemnity ie take the value off because of the age.

If nothing can be done her best bet is to claim on her own Insurance. That way she will get 'new for old' and as both units are damaged she will get both replaced, if only one item was damaged they would only replace one item with a possible contribution towards the other uinit.

You then pay her excess which is probably £75.00.

Hope it goes well for you.

Our fingers are all crossed. Let us know how you get on.

Murky

[Dave_Lee]

If she tries to claim on her own insurance and tells the truth about how the event happened (i.e. a result of hiring a professional cleaner to clean the items) they will not allow the claim, as it is not accidental damge.
Dave.

[Peter Blackburn]

I would put my money on the fabric being an off cream (Wholemeal) linen, course woven. Prone to pool browning, the browning often looks like patches of coffee stains, has an aroma and creates tiding.
Occurs mostly on linen fabrics when left for time in a damp and alkali state, usually on the bottom of base cushions when they have been returned to sofa before dry.
Does the fabric also feel less supple and doesn't quite have the original soft feel?
 
Ps.. I would love to taste a small section of fabric, I could tell you approximately what you left the pH at, and pull it to where it needs to be. Don't litmus the fabric, results are very unreliable doing this.

Have rectified them in the past.

Regards
Peter

[Derek]

There are a lot of assumptions being made here....we don't know what the fabric fibre content is or what the reverse of the fabric looks like. Then again one would need to know what chemicals were used and the procedure that was carried out.

It may well be browning but it could also be a pH sensitive dye....the comment about 'thick lines' would indicate a colour movement within the fabric

[Mr Dvae]

An interesting thought is  that if you've cleaned 3-400 suites and there has been no problems, with all bar one, one would tend to think that the problem may lie with the suite? ie a liner that hasn't been dyed correctly or is unstable or a dye that reacts to acid rinse etc.
If the fabric or liner is unstable then the problem lies with the manufacturer not the cleaner, however has the suite been cleaned before without problem? if so then i'm afraid that you may have to bite the bullet.

Hope these thoughts may be of help

Kind regards

Dave

Ps some chemicals that i have used in the past have caused browning in materials, make sure you are using good quality chems.

[lands]

Peter  B's assessment is spot on. Have Paul Pearce on the case. Had never heard of him prior to this situation (only 18 Months in industry). Waiting on his report. Will let you know outcome. Once again, thanks everyone, I think I've learnt more from you lot on this post alone than I did on my Prochem training course.

[Ian Rochester]

Best of luck, let us know the outcome.  Even if it is completely your fault, I'm sure there are ways and means of not ending up being £4K + out of pocket.

Shame it didn't happen on a £499 suite from DFS!!!

[L.Doubtfire - The Blade Runner]

Hi Pete,in your original mail,you indicate that what has happened is because the fabric has been over wetted(unless I`m reading it wrong! ) In your view if the material had have been dry cleaned or not wetted out as much would the same thing have happened? Something similier
happened to me years ago.My insurance company organised the local ServiceMaster to inspect and provide a written report.In writing he said the material had been overwetted and a too high a ph solution had been used.I wrote(as I had been instructed by the ruling of my insurance co.) and denied all ServiceMasters comments which I believed to be the case.If your saying the suite was overwetted,,,,,,,its an admission of liability really as I see it although I could be wrong.Could you clarify thanks.