[JS2]

Some people just like to make hollow threats to express their annoyance, often because they are simply of this temperament and are agitated by lots of other issues in their life.  It costs them nothing to do and they are free do it 24/7 at their leisure; no skill required, but no realistic point to make either !!  Don't worry, any threat of this type is unenforceable and remember, you quoted (and they accepted) the job in a professional and business-like manner.  Just imagine how you would feel if you were the employee of a large organisation and somehow the custy knew your phone number and tackled you direct ?  (I've been in this situation but felt very insulated).  It's essentially no different here, but being your own boss you're likely to feel closer to the forefront of matters.  Whilst all good tradespeople hate any form of complaint (reasonsable or silly) it happens and we have to live with the possibility of it occurring.

Pete (JS2)

[colin thomas]

for what it's worth i think that price is very high, when a customer is paying that sort of money you leave yourself open for them to think that you are going to take out all stains and make the carpets look like new even when you say they might not all come out, but after a year, she has no right to complain.

colin

[Chris R]

WOW !

Well done for getting work at that sort of price 

Is carpet cleaning your main business and are you busy all of the time ?

WOW !

Chris

[maxcarpets]

Hi again

Am I right in thinking you are based in the South East and use Fast track as marketing? I think I have seen you around. If so, please remember I'm quite local so if you ever get to busy give me a call. I think their is room in your prices to sub out.

Cheers

Justin

[Tony_Browning]

Whats all this "I think the price is high" rubbish? The lad hasn't even said how big the rooms are!

I charge £130 for one particular customers lounge....is that high?

 :

ps: send the customer a 3 week old mackeral through the post.

[Phil Marlor]

I agree, we are all assuming its a standard house,  if it is I would want the bedrooms done as well for that price.

Phil

[PaulKing]

we all get them,
your price, is your price, regardless of what others say. If you can get repeat business you have proved that it is a more than fair price for your work.

Everyone who say your too expensive should be thinking "why don't i get away with charging that much" instead.

[mark_roberts]

Price is not an issue.  My most wealthy client pays £250 for his HSL to be cleaned.  His hall is about the same size as the whole of the downstairs in my house.  So its not an issue.

The issue is the womens attitude that you cant change.

Move on.

Mark

PS. if this was a refferal then yes its more annoying and possibly damaging to your reputation.

PPS. the hardest thing in this game is to charge for cleaning when the stains dont come out esp if the only reason their getting the cleaning done is to remove a small stain but your clean the whole room.

[spindle]

if you can get 240 FOR H/S/L/ LOUNGE AND DINER

GOOD LUCK TO YOU !!!

if your custys are willing to pay that .then long may you continue!!!!

you must be doing something right!!

[Patti]

I've just read your post. That woman is totally trying it on. Forget about her. You don't need customers like that.

[Les]

I have to say that price doesn't guarantee 'no moans' from the customer.

A couple of years ago I had the missfortune to carry out some carpet cleaning for a local wealthy business woman at her home address.

The place was a tip  with dog wee up the furniture.....on the carpets and in fact on the furniture. I worked hard and the 2 cleaners ?? who sat and watched me all day said I'd done a great job.

Unfortunately whilst carrying out the work I accidentally caught a wall on the landing with a machine.. : causing a mark about the size of a 50p piece. The wall was lathe & plaster as the cottage was pretty old. I repaired the mark before leaving, informed the Cleaners and checked with the owners son who said it would be fine. I did one extra room FOC and reduced my invoice by an additional £25  . On leaving, one of her 2 dogs was now walking around on the kitchen units......lovely place 

A week later I discover a threatening email in my 'junk'email' folder from the woman demanding I have the entire Stairs Landing and Hallway redecorated at my expense and threatening legal action if I didn't. (What happened to the good old phone)?

I was....gobsmacked 

I ended up handing it over to my Public Liability Insurers, who were excellent. Told me to forget about it and they would deal with her........something about sending their own 'Rotweiller' round.

Will I NOT be going back their ?

Les

[AquaMagic]

After contacting the insurance co id have invoiced her for the extra FOC work and the £25 you knocked off as a good jesture, she threw it back in your face so why not?

Cannot stand people like that, id av told her she was a scruffy cow aswell.

Dene

[Les]

I felt like it Dene , I just couldn't believe her attitude.

I'm the first to admit that we all make mistakes at one time or another, (not too often though) and we always rectify them as soon as possible to keep our customers satisfied.

This lovely individual was actually nominated as 'Local Business Woman of the year'  : and No she doesn't run a Hygiene company. 

Les