I've passed this window cleaner once before while driving in my car. He had a little set of dodgy looking ladders over his shoulder and a bucket and was walking by the side of a main road; he obviously didn't have any motorised transport. I didn't stop to talk then, but today I saw him cleaning an account I recently dropped.
This is what I saw:
1. A set of ladders that are something like what Aldis would sell. They were one piece, but have a hinge in the middle. I'd be surprised if they could comfortably reach a first floor window without having to stand on one of the top three rungs. He doesn't drive, and (give him his due; he's obviously not lazy) lives a long way from this account.
2. The normal range of tea-towels and cheap washing up liquid you see some new guys start with.
He was a bit sheepish me me; obviously since he was cleaning one of my accounts (the last time I did these were in August 06 and the unprofessional I am, I hadn't let them know I'd stopped comming); my offer of help wasn't taken up. (I asked him if he wanted any help to learn the 'ropes').
Also, he's got a speech impediment and his social skills were lacking. Putting it 'kindly', he's got some sort of 'learning disability'.
But the thing is, given the ladders he was using; I think it's not going to be long before he has a fall and hurts himself. Hopefully he'll give it up before this happens; but the first time I saw this guy was during the Summer; so I think he's got some 'gumption' in him and will stick at it; for a while at least.
I could be all wrong. Those little bendy ladders might be safe and the speach impediment and lack of social skills could be some sort of disability that doesn't affect his common-sense; but I personally think he's just an accident waiting to happen and there's nothing I can do about it.
I think this is a definate case of introducing licensing into the English window cleaning industy; since hopefully the cost of one would deter those who're obviously putting themselves at risk.