[Bazzy1999]

Had a phone call tonight from a customer to say he doesn’t want me to clean his windows anymore not with that "watering stick" as he calls it.
The thing is im not even setup for WFP ive just finished buying the bits for it, all i done was give him a explanation wfp letter for him to read coz the next clean will be WFP.
I explained it abit with him on monday and he seemed ok about it, now 2 days on he cancels.
I wouldnt mind if he gave WFP a chance.

Bazz...

[tartan cleaning]

you will come accross a few like that i have lost a few customers but have gained far more than i've lost.

[russ_clark]

I have gone wfp recently as you know.
I printed of a nice explanation leaflet for as and when required .
Not given out one yet.
Have found that just getting on with the job and explaining the pro's
i.e. getting frames cleaned , etc
the punters are more than happy.
I would say the more you tell them about it the more they have to moan.
Its a great system that works otherwise we would not have invested our £'s into  it- thats what I tell my punters.
Not lost one yet !! (now i've said it )
Russ

   

[Bazzy1999]

He said he didnt like the idea of leaving the windows wet and i said what do you do then when it rains and he just put the phone down on me.
Nevermind plenty more out there.

Bazz...

[Sir Squeaky]

I explained it abit with him on monday and he seemed ok about it, now 2 days on he cancels.
I wouldnt mind if he gave WFP a chance.

Bazz...

He probably saw the results on his friends windows.
I've met a hell of a lot of people who've said the same.

[Bazzy1999]

Russ i think you might be right and just get on with it unless anyone else has got any ideas?

Bazz...

[Bazzy1999]

Squeaky...no one around here use WFP

[rosskesava]

You will get a few customers who cannot relate to leaving windows wet to clean them.

Some can be very unreasonable about it and won't even check out whether it does a good job or not first.

Maybe just do the upstairs windows for a few times with wfp and squeegie the downstairs trad. Then after a few cleans, just do the whole lot wfp without saying anything.

[Bazzy1999]

I did offer to do upstairs only as there are only 2 big windows on one of those chalet type houses but he wasnt having any of it and thats when i said "what do you do then when it rains"..

Bazz...

[Paul Coleman]

Had a phone call tonight from a customer to say he doesn’t want me to clean his windows anymore not with that "watering stick" as he calls it.
The thing is im not even setup for WFP ive just finished buying the bits for it, all i done was give him a explanation wfp letter for him to read coz the next clean will be WFP.
I explained it abit with him on monday and he seemed ok about it, now 2 days on he cancels.
I wouldnt mind if he gave WFP a chance.

Bazz...

Sounds par for the course Bazz.  I had my largest turnaround in customers ever in the first few months of WFP.  It wasn't all bad.  Some new work I got because I use WFP too.  Some of the work that went was my choice because the layout of some properties is a hassle for WFP users.  I also lost a few jobs without knowing why so this may well have been to do with WFP.

[Paul Coleman]

I did offer to do upstairs only as there are only 2 big windows on one of those chalet type houses but he wasnt having any of it and thats when i said "what do you do then when it rains"..

Bazz...

It used to bother me at first but not now.  I know it works OK as I've checked a number of jobs from the inside and apart from a couple of jobs, the quality varied from acceptable to excellent.  Even on the flakey jobs, I managed to get them right after a while over several cleans and lots of rinsing.

[Bazzy1999]

Ive never been dumped before....... oh well, looks like ive got it all to come.
The good and the bad.

Bazz...

[jeff1]

Baz when I was Trad, I had one who dumped me for a wfp, so it has to work both ways.

you will gain more than you loose.

[Bazzy1999]

Jeff i hope so now ive just spent £s on my setup.


Bazz...

[jeff1]

I did a big contract today, I would have never got, if I did it trad.

[macc]

Hi Bazz.

Dont worry about it mate. I had the same from a few when i first swiched, a few even sounded like Squeak,  :. You will loose a few because they dont like the idea of WFP but you will pick up loads more because of it.

Two ex customers that cancelled my services due to WFP were very rude, 6 months later when they saw how great the windows come up either side of them asked me to start there's again. It was a great feeling just smiling & walking off.

Macc

[spotless2000]

It sounds like you won't win this guy over.  He's got his blinkers on!

But if this occurs again, offer to do one or two windows as a free demonstration.

I had a customer who said her friend had had her windows cleaned with WFP and they had dried spotty.

I offered her the demo and the next day she called me and said when could I come back and do the rest.

Steve

[Bazzy1999]

I know Jeff i read your topic and a nice little job you have there and good luck on getting the museum, its stories like yours i read with pictures that made me go over to the dark side.


Bazz...

[Bazzy1999]

Macc.. Ive never been dumped before thats what got up my nose and i clean the houses across the road from them so fingers crossed i will have revenge...


Spotless.. i like the sound of that just, do 1 window as a demo "why didnt i think of that" 

Cheers guys

Bazz...

[D.Salkeld_Ltd]

Bazz,

I've been W/C for 20yrs in April and will be 1 Yr WFP.

The fact is ;  Some don't like it wet!!!   And................
It'll drive you up the wall too!!!
Walking away leaving wet thruogh windows

And you will get a few call backs because you did it wrong

But be honest with your customers.  Don't tell them too much at first.
As for losses........I found that in the end I have lost all those "Victor Meldrews!!"
Pain in the arses who never realy respected what I did...........Pleased to see the back of em!!

Now ALL my customers can see the benefits of WFP.  All get their frames done, doors washed, windows over conservatorys and slate roofs, roof lights and a few have Garage doors washed !

Stick it out...........you'll gain more than you loose

David