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Dropping Customers - It may come back to haunt you...
« on: October 27, 2006, 02:38:50 pm »
I had a message on my answer phone from a lady wanting me to quote for the window cleaning of some offices.

I returned the call only to find out that the lady knew me, I used to be her window cleaner, and she hadn't seen me in TWO YEARS.

AAAAArrrrrrgggggg. :-[

I had to do some 'waffling', but I'm still wanted for a quote.

I tend not to just drop my 'unwanted' customers now, and leave them a letter; I'm sick of getting accosted in Tescos and being asked why I haven't been.

She said window cleaners were like 'hens teeth'!!!!



LSB

  • Posts: 411
Re: Dropping Customers - It may come back to haunt you...
« Reply #1 on: October 27, 2006, 02:46:54 pm »
i recently picked up a nice office , only to find the lady incharge of contracts was a previuos customer , who had lied to me about moving , when the truth apparantly was it was getting too expensive ! shes back on the round as are some of the others from her office !

Sir Squeaky

  • Posts: 8341
Re: Dropping Customers - It may come back to haunt you...
« Reply #2 on: October 27, 2006, 03:10:08 pm »
She said window cleaners were like 'hens teeth'!!!!
Around here? :o

There's seems to be more window cleaners than London's got. ;D

Re: Dropping Customers - It may come back to haunt you...
« Reply #3 on: October 27, 2006, 03:16:03 pm »
There's seems to be more window cleaners than London's got. ;D


But not many local lads ADVERTISE.  I do.  Her perception is that there's not many good window cleaners around, so I'll use that to my advantage and stick in a nice high quote; safe in the knowledge (hopefully) that I'll get the job on the basis of there's no-one else to ask.

This job is a good un, not a big one, but could lead to a lot more.

Obviously, I can't say too much, or you'll be there with your ladders on a pram, asking for work. ;D

Sarah Sarill

  • Posts: 1537
Re: Dropping Customers - It may come back to haunt you...
« Reply #4 on: October 27, 2006, 03:42:51 pm »
Tosh,

You do drop in the funniest lines.

"Ladders on a pram" LOL

Sarah

Mr. S

  • Posts: 418
Re: Dropping Customers - It may come back to haunt you...
« Reply #5 on: October 27, 2006, 03:58:19 pm »
TOSH, I OFTEN WONDER THE BEST WAY TO DROP A CUSTOMER.
WHAT DO YOU PUT IN YOUR LETTER AND DO YOU DO A DIFFERENT LETTER DEPENDING ON THE REASON YOU ARE DROPPING THEM?

CHEERS

ps DONT KNOCK THE PRAM ITS A GOOD ADVERT, ALMOST AS GOOD AS MY ROBIN RELIANT IN YELLOW!!!

macc

Re: Dropping Customers - It may come back to haunt you...
« Reply #6 on: October 27, 2006, 06:27:59 pm »

Around here? :o

There's seems to be more window cleaners than London's got. ;D


Have you been to london Squeaky, ???

Your mate on Big Brother live for Wales, each to there own. LOL

Macc

Sir Squeaky

  • Posts: 8341
Re: Dropping Customers - It may come back to haunt you...
« Reply #7 on: October 27, 2006, 06:32:26 pm »

Around here? :o

There's seems to be more window cleaners than London's got. ;D


Have you been to london Squeaky, ???

Your mate on Big Brother live for Wales, each to there own. LOL

Macc
Sorry Macc, don't get it. ???

neil100

  • Posts: 1137
Re: Dropping Customers - It may come back to haunt you...
« Reply #8 on: October 28, 2006, 12:35:28 am »
I have only ever dropped one customer. And that is when she refused to pay the new price for her windows after I increased the price.

I just dont drop customers.

If they are giving you a hard time increase the price. If they are giving you a really really hard time increase the price even more.

If you detest them and hate cleaning them, Double the price, But dont ever drop them.

Nel.

Re: Dropping Customers - It may come back to haunt you...
« Reply #9 on: October 28, 2006, 09:03:03 am »
Neil,

When I first started window cleaning I flyered everywhere around the Chepstow area; the estates anyway.

As time moved on, I grew in some areas and in others I didn't.  I ended up dropping the 'drive-betweens'.  I've a nice compact round now, with only large or well priced properties as drive-betweens.

Majestic

Re: Dropping Customers - It may come back to haunt you...
« Reply #10 on: October 28, 2006, 03:28:04 pm »
I clean(ed) the windows for a plasterer, I asked him to give me a price for a job. He told me he was busy and it would be a few weeks.
Not a problem, now he has posted a note through my door( 8 weeks later ) telling me he is to busy to do the job for me.
I didnt want it doing any cheaper I wanted to pay his normal rate.

Londoner

Re: Dropping Customers - It may come back to haunt you...
« Reply #11 on: October 29, 2006, 07:50:57 am »
I have a customer who has been a bit hard to get hold of. She's a nurse and works shifts. Whenever I call she's either out or the curtains are drawn which means she's asleep. Its a bit of a pain but I knew about it when I took her on and she's quite close to where I live so I drive past regularly.

I left a message on her answer machine asking her to phone me to arrange a time when she would be in.

She phoned me back at twenty past one in the morning.

Boy is she dropped.