If the finish has a matt finish why not make it shine! customers think it looks cleaner and new looking.
Re dont use oils & waxs as they clog up the leather.
That is true only of leather that has no finish on it such as aniline.
Judy you try to make too much of a science out of cleaning leather.
Basically in the every day world that the guys are out there cleaning 95% of all leather we come across( and all leather sold) is pigmented.
Pigmented finished leather is when a pigment ( colour) / paint is put over the leather then a finish is applied over that.
That means that the leather is totally coated.
We are cleaning and dealing with a finish only.
We are not cleaning the leather.
We are not rehydrating the leather.
WE are not going near the leather.
We are cleaning the top finish.
And what ever we put over the finish will only last a short time any way.
So back to my earlier point, the customer wants a clean suite and she wants it too look sparkling.Thats our job,thats what we get paid for, and if it smaells nice as well
.
If on the other hand you are dealing with the other 5% of the market then that is al totally different deal and most cleaners will walk from them anyway.