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SFlannery

Call Centre Cleaning
« on: May 06, 2004, 01:18:46 pm »
Hi, Looking at cleaning in a call centre environment - should I be going input or output spec in such a heavily used environment. Anyone any experiece of changing spec in this industry?

Thanks

Anj

Re: Call Centre Cleaning
« Reply #1 on: May 08, 2004, 12:05:43 am »
Hi SFlannery   ive worked in Call Centre,s for the last 7 years and have always used both Input and Output Spec,s ,they are the basis of the contract, they clearly define the services that is provided, they clearly define the clients expectations,they allow you to prepare work plans, schedules, and periodic cleaning charts, and they can provide you with an oppertunity to charge for variations, provide them with your Service Level Agreement and the client is well impressed   Good Luck
Anj

SteveTruman

  • Posts: 148
Re: Call Centre Cleaning
« Reply #2 on: May 09, 2004, 05:12:03 pm »
And dont forget to do the work at the most inappropiate time, as thats when they seem to call everybody..... >:( >:( >:(

WavieDavie

  • Posts: 951
Re: Call Centre Cleaning
« Reply #3 on: May 09, 2004, 06:18:20 pm »
should I be going input or output spec

Pardon my ignorance, but what are input and output spec's?

I'm a refugee from the window cleaning boards, so be gentle  ;)
You're a Scottish window-cleaner? Licensed or not, get yourself along to www.slwcn.org right now !

Davie Park
Dalzell Window Cleaning Service - Edinburgh www.windowscleaner.co.uk