Gazza,
Not long after Wor Lass and I first started; maybe a year into window cleaning at most; we ended up with the Hilton Hotel Newport, after we jumped through a few hoops.
Getting the job was easy; we had our business in the Local Pages, Yellow Pages and Local Resident's Handbook. Someone after a quote can't tell if we're 'thickies' or not.
Anyway, it turned out to by our worst nightmare; it was grossly underpriced and we didn't get a single payment for six months; despite spending around one-to-two-days per week there.
Our problems were:
I really wanted this account; just so I could 'show off' a bit; vanity.
I was extremely inexperienced; so didn't know how to price; what was required or what the score was. I thought I could make this up with hard work and being 'smart'. Obviously I was wrong!
We did a top job on every window; no matter where it was.
We didn't have WFP.
The hotel room windows were huge; for the 1st floor work it took two ladder climbs to clean each one, one climb to clean the top part of the window with your ladder placed above the window. Another to clean the bottom part with your ladder on the sill. I didn't realise this when I did my quote (Doh!).
Obviously WFP would do these great.
It was such a big job, when I looked down a section of the Hilton, it was like looking down a long street of terraced houses; but each window being two ladder climbs each. Even the ground floor windows required an A-Frame; they were about seven foot tall and each window had about six partitions.
Then there was the swimming pool area; that was hot and sweaty work, and the gym was just a wall of one-foot square panells of glass; that required cleaning on both sides.
We stuck with it. We justified keeping it, saying, 'it's a great job in the rain; loads of inside work'.
We also had a nice free lunch in a nice canteen.
But in actual fact it was a nightmare, and after six months, I received my outstanding payment and wrote a letter to the manager saying, 'sorry mate; I'm a Geordie/stupid/underpriced etc; not comming anymore!'
The thing is, we weren't the cheapest quote either.
I've learnt from this mistake though.
Gazza, I'd stick to residential or small-scale commercial for the time being, if I were you; for the time being.