Hi everyone
I have this one particular house I clean that has several bird marks on each time I clean it. The strange thing is, one time I went there was about eight different marks due to this on three front windows, so I went ahead as usual and cleaned them.
On the next visit the client told me I missed a window as one of the marks was still there. I apologised and made sure I gave it an extra good scrub. That night I was really mad with myself, because I do not miss windows. The following day they phoned me and asked if there was any reason I was missing that window. Shocked, I told them it had been cleaned, but I would come up and do it again.
So I arrived, set up, scrubbed, waited for it to dry and the mark was still there. Impossible I thought, so, I got my ladders out and went up to inspect the window.
After inspection, I kindly told my client the mark was on the inside and not the outside…………………. They apologised and I received a £20 tip for my trouble.
Andrew