[terrymaloy]

Not the best start to my Monday morning.
9am turns up at customers house to clean their leather suite ( as arranged ) and no answer.
 Decided to call them on the phone whilst standing outside their front door. "Hello, its Terry, come to clean you're suite"
and she hangs up without saying a word.

Now I know they're in but wont answer the door !! Rang back again and again and eventually the smarmy husband picks up the phone... " Clean our suite ? Dont know what you're talking about mate"
Obviously, I gave him a mouthful, but how do we deal with these idiots.

ps dodgy area, rough council est, old matress at front of house...should have known better !

[Timmy Boy]

Terry
Know how you feel, just had a hotel cancel on me that was scheduled in for 9pm this evening. I have turned work away for these jokers cos i knew it would be  a late one 

[fletch]

Send them your invoice for your 'Call out charge'.
Even if they don't pay it it will probably make them think twice.
                       Regards,
                          Fletch.

[homenclean]

I had this, a customer moving into a new property over easter asked if i woulsd clean carpet easter sunday i turned up, they didnt, left several messages no respose, sent them a letter, still no response finnally went on line printed out a court summons and sent it saying if payment is not received in 7 days this would be posted to the courts. All legal and above board i have clarified this with trading standards. low and behold day 6 cheque.

John

They make your blood boil!

[David_Annable]

Hi

You have probably had a lucky escape.

Do you want these kind of people as your customers?

Dave