[KS Cleaning]

Just had a cancellation from a long standing customer. “ After the recent price increase I have decided to cancel the service. Reviewing the cost vs the effort equated to an effective cost of over £100 per hour which I do not see as good value for money. I hope you understand. Thanks for your service over the years”.
£26:00 4 weekly customer. He’s obviously timed me on his doorbell……..not worthy of a reply!

[Bungle]

They can transmit sound without anyone pushing the button too! A mate of mine is a postie and he was walking up a drive with parcels and letters swearing "you need to be a circus fecking juggler to do this job"  she put it on fartbook.

[NBwcs]

I quite often find myself muttering to myself, or start singing when I've got my music on then realise Im being watched.

[NBwcs]

Not being funny, but if you were getting £100 pH, why did you put the price up?

[tlwcs]

Not being funny, but if you were getting £100 pH, why did you put the price up?

I’m not sure he is. The customer has put 2 and 2 together and made 100 as I see it

[KS Cleaning]

Not being funny, but if you were getting £100 pH, why did you put the price up?

It was £24:00…. Went up to £26:00 in March. I’ve cleaned it at £26:00 three times without a problem. Now due to having a new ring doorbell he has tried and failed to work out my hourly rate!

[NBwcs]

Not being funny, but if you were getting £100 pH, why did you put the price up?

It was £24:00…. Went up to £26:00 in March. I’ve cleaned it at £26:00 three times without a problem. Now due to having a new ring doorbell he has tried and failed to work out my hourly rate!

Then I would at least  put him right about the hourly rate, no doubt he will be  mentioning  £100 ph to others, won't do you any favours.

[KS Cleaning]

Not being funny, but if you were getting £100 pH, why did you put the price up?

It was £24:00…. Went up to £26:00 in March. I’ve cleaned it at £26:00 three times without a problem. Now due to having a new ring doorbell he has tried and failed to work out my hourly rate!

Then I would at least  put him right about the hourly rate, no doubt he will be  mentioning  £100 ph to others, won't do you any favours.

Nope, as soon as I go on a stopwatch with anybody it’s goodbye and good riddance! I clean his father in laws house too, it’s a bit underpriced….. I hope he does mention my hourly rate to him😁

[AuRavelling79]

Not being funny, but if you were getting £100 pH, why did you put the price up?

It was £24:00…. Went up to £26:00 in March. I’ve cleaned it at £26:00 three times without a problem. Now due to having a new ring doorbell he has tried and failed to work out my hourly rate!

Then I would at least  put him right about the hourly rate, no doubt he will be  mentioning  £100 ph to others, won't do you any favours.

Nope, as soon as I go on a stopwatch with anybody it’s goodbye and good riddance! I clean his father in laws house too, it’s a bit underpriced….. I hope he does mention my hourly rate to him😁

This is the way to handle it. Utterly ignore the text and good riddance. The Muppet doesn't understand the maths of being self employed.

Let the resentful stew in their own misery.

[windowswashed]

A window cleaner works harder in 1 hour than a council worker does all day, simply because they are paid by the job and not the hour. Councils workers get sick pay, holiday pay and pension included for going as slow as possible, that's the difference. If it's raining the council worker still gets paid, even if they sit in their van all day and the window cleaner is looked down upon for attempting to make a living!

Ignore those who time you, it's not worth getting worked up about.

[james peters]

and very soon his windows will need cleaning .... he will contact a new cleaner . possibly only to find the same price or higher.
these types are extremely annoying
when and if they call you back . put them on an 8 weekly and raise the price to £32
or just tell them you are way to busy 

[zesty]

I’ve always said ‘you’re not paying for my time, you’re paying for clean windows’. 

Time is irrelevant. It’s whether your windows are clean or not that matters.

[NBwcs]

I quite agree with all the sentiments made on here, customer is not worth having but nevertheless i couldn't let someone get away with making false statements , about me. Its potentially damaging, and factually incorrect,especially in this day and age of social media. I had a big fall out with a silly cow who id been cleaning for years who had a go at me about  only ever cleaning hers when it was raining, a complete and utter lie, but she was deadly serious and a huge gossip. . Customers dont have to agree with me but i wont let them get away with things that just arn't true. Its just the way i am.

[windowswashed]

How many people would spend all day cleaning windows for double the minimum wage at least out in all weathers all year round, very few. It's a very physically demanding job and can be demoralising by some finicky customers, need a tough mentality to cope with the comments made by some. 

If this job paid peanuts I'd rather sign on and let the state provide for me, making a decent living is the ONLY reason I do this job, incentive to work and earn a decent wage being self employed with all the hassle of being self employed. Performance related pay, is the reason I turn up for work like clockwork! Have never worked an hourly rate even when I was welding and fabricating sub contract.

[KS Cleaning]

I quite agree with all the sentiments made on here, customer is not worth having but nevertheless i couldn't let someone get away with making false statements , about me. Its potentially damaging, and factually incorrect,especially in this day and age of social media. I had a big fall out with a silly cow who id been cleaning for years who had a go at me about  only ever cleaning hers when it was raining, a complete and utter lie, but she was deadly serious and a huge gossip. . Customers dont have to agree with me but i wont let them get away with things that just arn't true. Its just the way i am.

I can’t be bothered wasting my time with him to be honest. I much prefer to leave him stewing over the fact that a mere window cleaner is making a decent living…..apparently 😆

[KS Cleaning]

How many people would spend all day cleaning windows for double the minimum wage at least out in all weathers all year round, very few. It's a very physically demanding job and can be demoralising by some finicky customers, need a tough mentality to cope with the comments made by some. 

If this job paid peanuts I'd rather sign on and let the state provide for me, making a decent living is the ONLY reason I do this job, incentive to work and earn a decent wage being self employed with all the hassle of being self employed. Performance related pay, is the reason I turn up for work like clockwork! Have never worked an hourly rate even when I was welding and fabricating sub contract.

Performance related pay…….I like that, well said 👏 👏

[Scottish Cleaning Service]

You can buy a wifi blocker on Ebay if you are not happy being filmed. As I have always said, there is no loyalty  in window cleaning. I don't have all my eggs in one basket so even if I lost half my customers I would still be working most of the week.
I'm afraid to say that this is just the start of customers looking at ways to cut costs. Since Nat Insurance rise, companies are looking at ways to cut costs because workers wages is their biggest cost. Customers only need a nudge to cancel our work so I like to raise the cleans I don't want. I see it as a win win situation because if they cancel I'm a happy camper and if they don't I get more money to do the clean.

Everyone be very careful, because the moment a customer puts a timed video of us on the net then we may see a domino effect and could lose a whole street. I got 4 new customers in a street when the other Trad guy retired. Did it for 4 months and then they all cancelled because someone said wfp will damage their glass units and a new Trad guy took over.

My mum is retired and she has a Trad guy cleaning her windows for a fiver a month. One day I went in to see her and she told me she timed the window cleaner cleaning across the road from her. She has no hobbies and looks out the window when someone passes by. I realised up here, we have plenty of OAP's with plenty of free time on their hands.

[Perfect Windows]

Just had a cancellation from a long standing customer. “ After the recent price increase I have decided to cancel the service. Reviewing the cost vs the effort equated to an effective cost of over £100 per hour which I do not see as good value for money. I hope you understand. Thanks for your service over the years”.
£26:00 4 weekly customer. He’s obviously timed me on his doorbell……..not worthy of a reply!

It'd be tempting to reply asking him how long he wants you to take.

Vin

[tonyoliver]

Try to employ a solicitor at 850 an hour barrister at  1600 an hour or the exec at price Waterhouse on 4500 an hour
Found this out when Paul Simon went bust owning me and hundreds of Others-loads of money

Most working people are  shockingly under paid most are earning just about pre credit crunch wages
Yet we are told we’re ripping folk off
Got a nice new van it’s 35k
Keep getting told I am charging too much  yet they work for  xyz and never have to invest in even a ball point pen
Sometimes I want to go through all the costs but what’s the point ?
Let em guess how much we earn only we know what we all make on here !!! 
google  suggests we all earn 23k on average and 18k as an employee !!
Let em think that !

[EandM]

Dear Customer,

Your message has left me feeling most chastised, and as a result, I am now taking twice as long to clean your windows as I used to.

Please send me the £52.

Thank you.