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Contract Cleaning pros and cons
« on: June 25, 2024, 02:19:14 pm »
Hi everyone,

The Pros and Cons of Using an External Cleaning Company for Office Cleaning in the London Area
In the fast-paced business world of London, maintaining a clean and tidy office is crucial for creating a productive work environment. One of the key decisions businesses face is whether to hire a cleaning company or employ an in-house cleaner. This decision can significantly impact the overall cleanliness and efficiency of the workspace, as well as the company’s operational dynamics and budget.

At Klean Keepers (, we specialise in providing professional cleaning services for offices in the London area. In this blog, we will explore the advantages and disadvantages of hiring an external cleaning company versus directly employing an in-house cleaner. This information is designed to help businesses make an informed decision that best suits their needs.

The Benefits of Hiring an External Cleaning Company
1. Expertise and Professionalism
External cleaning companies like Klean Keepers bring a wealth of expertise and professionalism to the table. These companies specialise in office cleaning in the London area and are well-versed in the latest cleaning techniques and industry standards. They are also equipped with the best tools and products to ensure a thorough and efficient clean.

Quality Assurance: Reputable cleaning companies implement rigorous quality control measures, ensuring a consistently high standard of cleanliness. They often have trained supervisors who inspect the work to guarantee it meets client expectations.
Specialised Services: Professional cleaning companies can offer specialised services such as deep cleaning, carpet cleaning, and sanitisation, which may not be feasible with an in-house cleaner.
2. Cost-Effectiveness
Outsourcing cleaning services can often be more cost-effective than employing an in-house cleaner. Here’s how:

No Employment Costs: Hiring an in-house cleaner involves costs beyond just wages, such as benefits, insurance, and potential overtime. External cleaning companies manage their own staff, relieving businesses of these additional expenses.
Flexible Contracts: Cleaning companies often offer flexible service contracts that can be adjusted according to the company’s needs and budget, allowing for better financial planning and cost control.
3. Flexibility and Convenience
External cleaning companies provide a high degree of flexibility and convenience:

Customised Schedules: They can tailor cleaning schedules to fit the business’s operational hours, ensuring minimal disruption to the workplace. For instance, cleaning can be done after hours or during weekends.
Scalability: As a business grows, its cleaning needs may change. External companies can easily adjust their services to accommodate these changes, offering scalable solutions without the need for additional hires.
4. Access to Advanced Equipment and Products
Professional cleaning companies invest in advanced cleaning equipment and products that are often not practical for individual businesses to purchase. This includes industrial-grade vacuums, specialised cleaning solutions, and eco-friendly products.

Effective Cleaning: With the right tools, cleaning companies can provide a more thorough and effective clean, addressing areas that might be missed with basic cleaning equipment.
Eco-Friendly Options: Many cleaning companies offer green cleaning options that use environmentally friendly products, reducing the impact on the environment and contributing to corporate sustainability goals.
5. Reliability and Accountability
External cleaning companies are typically more reliable and accountable compared to in-house cleaners:

Backup Staff: If a regular cleaner is unavailable due to illness or leave, the company can provide a replacement, ensuring that the service remains uninterrupted.
Contractual Obligations: Cleaning companies are bound by contracts that outline the scope of work, standards, and accountability measures, providing businesses with a sense of security and reliability.
The Drawbacks of Hiring an External Cleaning Company
1. Lack of Personalisation
One potential downside to using an external cleaning company is the lack of personalisation. Since cleaners are not part of the regular staff, they may not be as familiar with the specific needs and nuances of the office environment.

Generic Services: External cleaners may follow a standard cleaning routine that may not fully address the unique requirements of your office.
Limited Interaction: There might be less communication between the cleaners and office staff, which can lead to misunderstandings or unmet expectations.
2. Security Concerns
Allowing external staff into your office can raise security concerns, especially if sensitive information or valuable equipment is present.

Background Checks: Reputable cleaning companies conduct background checks on their employees, but there is still a perceived risk when unknown individuals have access to the premises.
Access Control: Businesses need to ensure that proper access controls are in place to prevent any security breaches, which can add to the administrative burden.
3. Dependence on External Providers
Relying on an external company for cleaning services means placing a significant aspect of office maintenance in the hands of another organisation.

Service Interruptions: If the cleaning company faces operational issues or goes out of business, it can disrupt the regular cleaning schedule and impact the office environment.
Contractual Limitations: Some companies may have rigid contracts that are difficult to alter or terminate, leading to potential long-term commitments that may not always align with the company’s needs.
4. Cost Variability
While outsourcing can be cost-effective, there are instances where costs can fluctuate due to changes in service requirements or market conditions.

Additional Charges: Some cleaning companies may charge extra for services outside the standard contract, such as deep cleaning or emergency services.
Market Rates: Cleaning service rates can vary based on market demand, potentially leading to higher costs during peak times.
5. Quality Control Issues
Ensuring consistent quality can be challenging when using an external cleaning company, especially if the company does not have stringent quality control measures in place.

Inconsistent Standards: Different cleaners may have varying levels of skill and attention to detail, leading to inconsistencies in the quality of cleaning.
Monitoring Challenges: Businesses need to invest time and resources in monitoring the quality of cleaning and providing feedback to the cleaning company, which can be an added burden.
The Benefits of Hiring an In-House Cleaner
1. Personalised Service
An in-house cleaner becomes part of the company’s regular staff and is more likely to understand the specific needs and preferences of the office environment.

Custom Cleaning Plans: In-house cleaners can develop a cleaning routine that is tailored to the unique requirements of the office, ensuring that specific areas receive the necessary attention.
Better Communication: Direct communication with an in-house cleaner allows for immediate feedback and adjustments to the cleaning schedule, fostering a more responsive service.
2. Increased Trust and Security
Employing an in-house cleaner can alleviate security concerns, as the cleaner becomes a trusted member of the team.

Controlled Access: The company has complete control over who has access to the premises, reducing the risk of security breaches.
Familiarity: An in-house cleaner is more familiar with the office layout and can better navigate the space without disrupting operations.
3. Direct Oversight and Quality Control
Having an in-house cleaner allows for more direct oversight and quality control.

Immediate Feedback: Any issues with the cleaning can be addressed immediately, ensuring that standards are consistently met.
Personal Accountability: An in-house cleaner is directly accountable to the company, which can lead to a higher level of commitment and attention to detail.
4. Flexibility in Scheduling
In-house cleaners can offer more flexibility in terms of scheduling and responding to last-minute cleaning needs.

Ad-hoc Cleaning: If there are unexpected cleaning requirements, an in-house cleaner can address them promptly without the need for additional arrangements.
Consistent Availability: Having a cleaner on-site during office hours ensures that the cleaning can be performed as needed, rather than being restricted to a pre-determined schedule.
The Drawbacks of Hiring an In-House Cleaner
1. Higher Overall Costs
Employing an in-house cleaner can be more costly in the long run due to various employment-related expenses.

Salary and Benefits: In addition to wages, the company must provide benefits such as health insurance, paid leave, and pension contributions, which can add up.
Equipment and Supplies: The company is responsible for purchasing and maintaining cleaning equipment and supplies, which can be a significant expense.
2. Management and Administrative Burden
Managing an in-house cleaner adds to the administrative burden of the company.

HR Management: The company must handle recruitment, training, payroll, and other HR functions, which can be time-consuming and resource-intensive.
Performance Monitoring: Regular monitoring and performance evaluations are required to ensure the quality of cleaning, adding to the managerial workload.
3. Limited Expertise and Resources
An in-house cleaner may not have access to the same level of expertise and resources as a professional cleaning company.

Training and Development: The company is responsible for providing ongoing training to keep the cleaner updated on best practices and new cleaning techniques.
Specialised Equipment: Investing in specialised cleaning equipment may not be feasible for individual businesses, leading to a lower standard of cleanliness.
4. Risk of Absenteeism
Relying on a single in-house cleaner can lead to challenges if the cleaner is absent due to illness or personal reasons.

No Backup: If the cleaner is unavailable, the company may need to arrange for temporary cover or manage without cleaning, which can disrupt operations.
Continuity Issues: Absenteeism can lead to gaps in cleaning, affecting the overall cleanliness and hygiene of the office.
Deciding whether to hire an external cleaning company or employ an in-house cleaner involves weighing the pros and cons of each option. External cleaning companies like Klean Keepers ( offer expertise, cost-effectiveness, and reliability.