This is an advertisement
Interested In Advertising? | Contact Us Here

Warning!

 

Welcome to Clean It Up; the UK`s largest cleaning forum with over 34,000 members

 

Please login or register to post and reply to topics.      

 

Forgot your password? Click here

Richard iSparkle

  • Posts: 2487
customer complains we've scratched their glass..
« on: October 16, 2019, 06:48:30 pm »
so have a new staff member on his first day working  alone yesterday. i get a call at 4:30 with the customer saying he's a nice chap, but he's scratched their backdoor, their french window, left spotting on a window, and not cleaned the front door properly.. then another call back saying he'd missed the side and back of a house!

so i said i'd go back with new staff  this morning...

to cut a long story shorter.. i went back feeling a bit apprehensive this morning.. fielded questions and had a discussion with both of them about the window cleaning, the scratches. they took on board what i said about autumn light, builders, glass fabrication etc... and said they didn't expect me to pay for the glass. Then asked about our gutter cleaning.. then booked in a £320 gutter and fascia job for next week...

i felt great...

went back to the second call back sorted that, and they booked a £88 gutter clear in too!

its great when things go great!

feeling proud  ;D



iSparkle Window Cleaning

www.isparklewindowcleaning.uk

The Jester of Wibbly

  • Posts: 2079
Re: customer complains we've scratched their glass..
« Reply #1 on: October 16, 2019, 06:55:26 pm »
Nice one.   Just goes to show face to face is so much better than a telephone call, text or email.
Claim your 50% off your mobile payment card reader with Sum Up.  http://r.sumup.io/fXMfH

Richard iSparkle

  • Posts: 2487
Re: customer complains we've scratched their glass..
« Reply #2 on: October 16, 2019, 07:08:20 pm »
True.. in lots of ways it is...

But if they say a big complaint like that I’ll always get to them ASAP/

These are a decent customer too so I protect my regular domestics fiercely...
iSparkle Window Cleaning

www.isparklewindowcleaning.uk

Window Cleaning Superhero

  • Posts: 3
Re: customer complains we've scratched their glass..
« Reply #3 on: October 18, 2019, 05:01:14 pm »
if it happens again then this post may help

https://www.windowcleaningsuperhero.com/25-how-to-get-scratches-out-of-glass-window-using-jewellers-rouge

may be less expensive than replacement

Good luck my friend